We Are Offshore
Customer Experience and Contact Center
We Are Offshore is a leading offshore BPO company that provides customer experience and contact center services for gaming, insurance, healthcare, retail, and technology sectors, known for its comprehensive support and expertise in international business processes.
Size
11-50
Private
Mission
To provide expert guidance and support for those seeking to expand their financial horizons through offshore strategies.
About
We Are Offshore offers customer experience and contact center services along with back-office operations and IT infrastructure management for clients in gaming, insurance, healthcare, retail, and technology. The company operates using an offshore delivery model and supports a diverse range of clients globally.
It is recognized for its tailored solutions, with a strong focus on delivering high-quality customer support and operational efficiency through skilled teams and advanced technology.
Services
We Are Offshore provides customer experience and contact center services, supported by back-office operations and IT infrastructure management. These services include inbound customer support, technical support, email support, data entry, claims processing, and content moderation. Each solution is customized to meet the specific needs of clients across various industries.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Email Support
Data Entry & Data Processing
Claims Processing
Content Moderation
Industries Served
The company serves clients in gaming and entertainment, insurance, healthcare and life sciences, retail and e-commerce, and technology sectors. It has extensive experience supporting businesses with services tailored to industry-specific requirements and technology platforms.
Unique Stregths
We Are Offshore is known for its commitment to quality and operational excellence, offering clients a reliable partner in navigating complex business processes. Its approach includes dedicated support teams and a focus on continuous improvement, ensuring consistency and scalability in service delivery.
Delivery Footprint
Headquartered in an offshore location, the company operates using an offshore delivery model. It serves clients across multiple geographies, with teams working in remote environments to meet diverse client needs.
Certifications
No items found.
Verticals
Gaming & Entertainment
Insurance
Healthcare & Life Sciences
Retail & e-Commerce
Technology & SaaS
Clients
No items found.
What's the main service provided by
We Are Offshore
?
We Are Offshore specializes in customer experience and contact center solutions, offering a diverse range of services tailored to meet client needs. Their primary offerings include inbound customer support, technical support across tier 1 and tier 2 levels, email support, data entry, claims processing, and content moderation. This comprehensive service portfolio is designed to enhance operational efficiency and deliver high-quality customer interactions.
What additional services does
We Are Offshore
provide?
When was
We Are Offshore
founded?
We Are Offshore was established in 2013, marking over a decade of experience in the business process outsourcing sector by 2024. Since its inception, the company has worked to provide reliable and innovative solutions to its clients, enhancing their operational capabilities and customer engagement.
What industry verticals does
We Are Offshore
serve?
We Are Offshore serves a variety of sectors, including Gaming & Entertainment, Insurance, Healthcare & Life Sciences, Retail & e-Commerce, and Technology & SaaS. This diverse industry focus enables the company to tailor its services to the specific demands and challenges faced by clients in these fields.
What delivery model does
We Are Offshore
offer?
We Are Offshore utilizes an offshore delivery model, which involves providing services from a remote location outside the client's country. This approach allows the company to leverage cost efficiencies and access a wide talent pool while ensuring that clients receive consistent and high-quality support, regardless of their geographical location.
How many employees and/or seats does
We Are Offshore
have?
We Are Offshore has a workforce consisting of between 11 to 50 employees. This size allows the company to maintain a close-knit team that can deliver personalized services while remaining agile and responsive to client needs.
Can
We Are Offshore
be considered a good service provider for startups?
Can
We Are Offshore
be considered a good service provider for SMBs?
We Are Offshore is well-positioned to support small and medium-sized businesses (SMBs) with its tailored service offerings. The company's offshore delivery model enables SMBs to access high-quality customer support and operational services at competitive prices, which is crucial for their growth and scalability. The flexibility of their solutions allows SMBs to adapt and expand their operations without significant upfront investments.
Can
We Are Offshore
be considered a good service provider for enterprises?
While We Are Offshore has a strong focus on delivering quality services, its size may limit its capacity to handle the extensive needs of large enterprises fully. However, the company does offer reliable customer experience and operational support that can be beneficial for enterprises looking for specialized services. Their commitment to operational excellence and industry-specific solutions makes them a dependable partner for enterprises seeking to optimize their customer interactions.
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