We Are Fiber
Customer Experience and Contact Center
We Are Fiber is a global BPO company that provides customer experience and contact center solutions for retail, telecommunications, technology, and financial services, known for its flexible and dynamic workforce.
Size
501-1K
Private
Mission
About
We Are Fiber offers customer experience and contact center solutions along with data entry and sales support for clients in retail, telecommunications, technology, and financial services. The company operates using an offshore model and supports businesses of all sizes across more than 20 countries.
It is recognized for its commitment to client relationships and service adaptability, with a strong focus on compliance and quality control that ensures high performance.
Services
We Are Fiber provides customer experience and contact center solutions supported by data entry and sales support services. These services include inbound customer support, data processing, outbound cold calling, and sales enablement content. They are tailored to optimize customer engagement and streamline business operations for clients.
Capabilities
Inbound Customer Support
Data Entry & Data Processing
Outbound SDR / Cold Calling
Sales Enablement Content
Industries Served
The company serves clients in retail, telecommunications, technology, and financial services. It has experience supporting small to large enterprises with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
We Are Fiber is known for its flexible and dynamic workforce, offering clients tailored teams and quality-controlled service delivery. Its approach includes building progressive client relationships and ensuring compliance with GDPR, which helps deliver consistent and reliable services.
Delivery Footprint
Headquartered in Tirana, Albania, the company operates using an offshore delivery model. It serves clients across more than 20 countries, with teams working in a remote environment to meet diverse client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Telecommunications & Media
Technology & SaaS
Banking & Financial Services
Clients
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What's the main service provided by
We Are Fiber
?
We Are Fiber specializes in providing customer experience and contact center solutions. Their primary offerings include inbound customer support, data entry and processing, outbound sales development, and sales enablement content. These services are designed to enhance customer engagement and optimize business operations for their clients across various sectors.
What additional services does
We Are Fiber
provide?
In addition to its core offerings, We Are Fiber also provides a range of other services, including back-office operations and IT infrastructure management. These additional capabilities enhance their service portfolio, allowing them to support clients with comprehensive solutions that extend beyond customer interaction.
When was
We Are Fiber
founded?
We Are Fiber was established in 2006, marking its presence in the BPO industry for over 17 years. Since its inception, the company has focused on delivering high-quality customer experience solutions, adapting to the evolving needs of its clients.
What industry verticals does
We Are Fiber
serve?
We Are Fiber serves a diverse range of industries, including Retail & e-Commerce, Telecommunications & Media, Technology & SaaS, and Banking & Financial Services. This broad industry focus enables the company to tailor its services to meet the specific needs of different sectors.
What delivery model does
We Are Fiber
offer?
We Are Fiber employs an offshore delivery model, which means that their services are executed by teams located outside the client's country. This approach allows for cost-effective solutions while maintaining high standards of service quality and compliance. The company utilizes remote teams to meet the varying demands of its clients across more than 20 countries.
How many employees and/or seats does
We Are Fiber
have?
We Are Fiber has a workforce ranging from 501 to 1,000 employees. This substantial team size allows the company to efficiently handle a variety of client needs and scale its operations according to demand.
Can
We Are Fiber
be considered a good service provider for startups?
Can
We Are Fiber
be considered a good service provider for SMBs?
We Are Fiber is well-suited to serve small and medium businesses (SMBs) due to its flexible service offerings and commitment to client relationships. The company's diverse range of services, combined with its offshore delivery model, allows SMBs to access high-quality support that can scale with their growth. This adaptability makes We Are Fiber an excellent partner for SMBs looking to enhance their customer engagement and operational efficiency.
Can
We Are Fiber
be considered a good service provider for enterprises?
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