Waynua
Customer Experience and Contact Center
Waynua is an Irish-owned company that provides customer experience and contact center solutions for retail, technology, and hospitality sectors, known for its 24/7 service and AI-enhanced customer engagement.
Size
11-50
Private
Mission
About
Waynua offers customer experience and contact center solutions along with technical support and sales enablement for clients in retail, technology, and hospitality. The company operates using an onshore model and supports small to medium-sized businesses.
It is recognized for its commitment to tailored customer experiences, with over 49 years of industry expertise and a focus on leveraging AI technologies for enhanced service delivery.
Services
Waynua provides customer experience and contact center solutions supported by technical support and sales enablement services. These services cover inbound customer support, technical assistance, and multi-function service desks, tailored to support diverse client needs and business functions.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Multi-function Service Desk
Sales Enablement Content
Industries Served
The company serves clients in retail, technology, and hospitality sectors. It has experience supporting small businesses with services aligned to industry-specific requirements and technology platforms, ensuring seamless customer interactions.
Unique Stregths
Waynua is known for its 24/7 availability and AI-enhanced services, offering clients a localized approach to customer support. Its operational practices include leveraging advanced technologies to enhance customer engagement, ensuring consistency and quality in service delivery.
Delivery Footprint
Headquartered in Dublin, Ireland, the company operates using an onshore delivery model. It serves clients across various industries, with teams working on-site to provide personalized support tailored to client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Technology & SaaS
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
Waynua
?
Waynua specializes in delivering exceptional customer experience and contact center solutions, which are complemented by a range of technical support and sales enablement services. Their offerings include inbound customer support, technical assistance at Tier 1 and Tier 2 levels, multi-function service desks, and sales enablement content, all tailored to meet the diverse needs of their clients.
What additional services does
Waynua
provide?
When was
Waynua
founded?
Waynua was established in 1972, marking over 50 years of expertise in the customer experience and contact center industry. Since its inception, the company has continually evolved to support its clients with innovative solutions and a strong commitment to quality service.
What industry verticals does
Waynua
serve?
Waynua serves a variety of sectors, focusing primarily on Retail & e-Commerce, Technology & SaaS, and Travel, Hospitality & Leisure. This diverse industry engagement allows them to tailor their services to meet the unique needs of each sector effectively.
What delivery model does
Waynua
offer?
Waynua operates using an onshore delivery model, which means that their services are provided from within the same country as their clients, ensuring closer proximity and better communication. This approach facilitates personalized support and fosters a deeper understanding of client needs, leading to enhanced service quality.
How many employees and/or seats does
Waynua
have?
Waynua employs a workforce ranging between 11 to 50 individuals. This relatively small team size enables the company to maintain a personalized touch in their service delivery while still being agile and responsive to client needs.
Can
Waynua
be considered a good service provider for startups?
While Waynua has the capabilities to provide valuable services, its focus on small and medium-sized businesses may make it less ideal for startups that typically require more extensive resources and scalability. However, startups in the retail or technology sectors could benefit from Waynua's specialized knowledge and personalized support, provided their needs align with the company’s service offerings.
Can
Waynua
be considered a good service provider for SMBs?
Waynua is particularly well-suited for small and medium-sized businesses. With its tailored service offerings and experience in supporting smaller enterprises, the company is adept at addressing specific industry challenges and providing scalable solutions that facilitate growth. Their focus on customer engagement and AI-enhanced services also ensures that SMBs receive high-quality support tailored to their unique requirements.
Can
Waynua
be considered a good service provider for enterprises?
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