wavenet
IT Infrastructure and Managed Services
Wavenet Limited is a UK leader in unified communications that provides IT infrastructure and managed services for healthcare, government, and real estate sectors, known for its extensive carrier-class network and customer-focused solutions.
Size
over-10K
Private
Mission
To provide simple, secure communication solutions that address business challenges and enhance organizational effectiveness and efficiency.
About
Wavenet Limited offers IT infrastructure and managed services along with network connectivity and cybersecurity solutions for clients in healthcare, government, and real estate. The company operates using an onshore model and supports public sector and commercial clients across the UK.
It is recognized for its robust carrier-class network infrastructure, with a commitment to delivering secure and efficient communication solutions tailored to meet diverse business needs.
Services
Wavenet Limited provides IT infrastructure and managed services supported by network connectivity and cybersecurity solutions. These services include technical support, inbound customer support, and outbound telesales, delivered across various channels tailored to support client needs in an evolving digital landscape.
Capabilities
Technical Support (Tier 1/2)
Inbound Customer Support
Outbound Telesales & Retention
Industries Served
The company serves clients in healthcare, government, and real estate. It has experience supporting public sector agencies and commercial clients with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Wavenet is known for its extensive carrier-class network and customer-focused approach, offering clients reliable and secure communication solutions. Its operational practices include leveraging UK-based infrastructure and providing localized IT and telecom outsourcing, ensuring seamless integration with clients' in-house teams.
Delivery Footprint
Headquartered in Solihull, England, the company operates using an onshore delivery model. It serves clients across the UK, with teams working in hybrid environments to meet diverse client needs.
Certifications
ISO 18295
ISO 27001
Verticals
Healthcare & Life Sciences
Government & Public Sector
Real Estate & Property Management
Clients
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What's the main service provided by
wavenet
?
Wavenet specializes in IT infrastructure and managed services, offering a range of solutions designed to meet diverse business needs. Their primary services include technical support at both Tier 1 and Tier 2 levels, inbound customer support, and outbound telesales and retention. This comprehensive service portfolio is tailored to enhance organizational effectiveness and efficiency in an evolving digital landscape.
What additional services does
wavenet
provide?
When was
wavenet
founded?
Wavenet was established in the year 2000, which means the company has been in operation for over 23 years. Since its inception, Wavenet has developed a strong reputation in the IT infrastructure and managed services sector, continuously evolving to meet the demands of its clients across various industries.
What industry verticals does
wavenet
serve?
Wavenet serves a diverse range of industries, focusing specifically on Healthcare & Life Sciences, Government & Public Sector, and Real Estate & Property Management. Their expertise in these verticals allows them to provide tailored solutions that address the unique challenges faced by clients in these sectors.
What delivery model does
wavenet
offer?
Wavenet operates using an onshore delivery model, which means that their services are provided from within the UK. This approach allows for closer collaboration with clients, enabling a seamless integration of services with in-house teams and ensuring that communication is both secure and efficient. Onshore delivery often leads to higher levels of service quality and operational transparency.
How many employees and/or seats does
wavenet
have?
Wavenet boasts a workforce of over 10,000 employees, positioning itself as a significant player in the BPO industry. This large employee base reflects the company's capacity to handle extensive projects and provide comprehensive support to its diverse clientele.
Can
wavenet
be considered a good service provider for startups?
Can
wavenet
be considered a good service provider for SMBs?
Wavenet can be a viable service provider for small and medium businesses (SMBs) due to its scalable service offerings and experience in various sectors. Their extensive knowledge in IT infrastructure and managed services, coupled with their ability to adapt to the specific needs of SMBs, makes them a supportive partner for businesses looking to grow. Moreover, their localized delivery model ensures that smaller clients receive personalized attention and tailored solutions.
Can
wavenet
be considered a good service provider for enterprises?
Wavenet is well-suited for enterprises and large companies, thanks to its robust infrastructure, extensive employee base, and recognized certifications such as ISO 18295 and ISO 27001. These credentials highlight their commitment to quality and security, making them a reliable partner for large-scale operations. Additionally, their onshore delivery model allows for effective communication and integration, which are crucial for enterprises with complex needs.
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