WAVEBAND
Customer Experience and Contact Center
Wave.band is a mid-sized company that provides customer experience and contact center solutions for healthcare, government, financial services, and retail, known for its reliable fiber optic internet and managed IT services.
Size
Private
Mission
To build reliable, scalable, and secure communication infrastructure that supports the evolving needs of businesses.
About
Wave.band offers customer experience and contact center solutions along with managed IT services for clients in healthcare, government, financial services, and retail. The company operates using an onshore and hybrid delivery model and supports businesses in San Diego and beyond.
It is recognized for its commitment to building reliable and scalable communication infrastructure, with a dedicated team that ensures seamless connectivity and customer satisfaction.
Services
Wave.band provides customer experience and contact center solutions supported by managed IT services. These services include inbound customer support, outbound telesales and retention, technical support, live chat and messaging support, and email support. Each solution is tailored to enhance business operations and connectivity, ensuring that client needs are met effectively.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Live Chat & Messaging Support
Email Support
CX Consulting & Journey Mapping
Industries Served
The company serves clients in healthcare, government, financial services, insurance, energy and utilities, retail, education, and logistics. It has experience supporting a diverse range of businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Wave.band is known for its advanced technology and customer-centric solutions, offering clients a comprehensive suite of communication services. Its approach includes a commitment to reliability and scalability, which helps deliver consistent performance at scale.
Delivery Footprint
Headquartered in San Diego, California, the company operates using an onshore and hybrid delivery model. It serves clients across various sectors, with teams working in both remote and on-site environments depending on client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Government & Public Sector
Banking & Financial Services
Insurance
Energy & Utilities
Retail & e-Commerce
Education & EdTech
Logistics Transport & Supply-Chain
Clients
No items found.
What's the main service provided by
WAVEBAND
?
WAVEBAND specializes in customer experience and contact center solutions, complemented by managed IT services. Their offerings include inbound customer support, outbound telesales and retention, technical support at Tier 1 and Tier 2 levels, live chat and messaging support, and email support. Each service is designed to enhance operational efficiency and improve client engagement, ensuring that businesses can effectively meet their customer needs.
What additional services does
WAVEBAND
provide?
When was
WAVEBAND
founded?
WAVEBAND was established in 2015, marking its entry into the market with a commitment to delivering reliable communication infrastructure. As of 2024, the company has been in business for nine years, growing its expertise and service offerings across various industries.
What industry verticals does
WAVEBAND
serve?
WAVEBAND serves a diverse array of industries, including Healthcare & Life Sciences, Government & Public Sector, Banking & Financial Services, Insurance, Energy & Utilities, Retail & e-Commerce, Education & EdTech, Logistics, and Transport & Supply-Chain. This broad industry focus enables the company to tailor its services to meet the specific needs of different sectors.
What delivery model does
WAVEBAND
offer?
WAVEBAND adopts an onshore and hybrid delivery model, which entails providing services from both local and remote locations. Onshore delivery refers to services rendered within the same country, ensuring close alignment with clients' operational needs, while hybrid delivery combines both onshore and offshore resources, offering flexibility and scalability to meet varying business requirements.
How many employees and/or seats does
WAVEBAND
have?
Can
WAVEBAND
be considered a good service provider for startups?
Can
WAVEBAND
be considered a good service provider for SMBs?
Can
WAVEBAND
be considered a good service provider for enterprises?
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