Wasla Outsourcing
Customer Experience and Contact Center
Wasla Group is a dynamic outsourcing provider that delivers customer experience and contact center services for retail and e-commerce, known for its commitment to quality and efficiency.
Size
Private
Mission
To create sustainable business models that open new market opportunities and expand service support.
About
Wasla Group offers customer experience and contact center services along with HR, recruitment, and payroll solutions for clients in retail and e-commerce. The company operates using an offshore delivery model and supports clients globally.
It is recognized for its skilled workforce and dedication to enhancing organizational performance, with a track record of successful client partnerships in flagship retail operations.
Services
Wasla Group provides customer experience and contact center services, supported by HR, recruitment, and payroll solutions. These services include inbound customer support, live chat and messaging support, email support, and recruitment process outsourcing (RPO). Each solution is tailored to enhance customer retention and business productivity.
Capabilities
Inbound Customer Support
Live Chat & Messaging Support
Email Support
Payroll Processing
Recruitment Process Outsourcing (RPO)
Industries Served
The company serves clients in retail and e-commerce. It has experience supporting various businesses with services aligned to industry-specific requirements, ensuring effective customer engagement and operational efficiency.
Unique Stregths
Wasla Group is known for its commitment to quality, efficiency, and professionalism, offering clients a highly skilled workforce that guarantees superior service delivery. Its approach includes managing front-end operations, allowing clients to focus on strategic initiatives while reducing HR-related costs.
Delivery Footprint
Headquartered in Oman, the company operates using an offshore delivery model. It serves clients across various regions, with teams working in remote environments to meet diverse client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Wasla Outsourcing
?
Wasla Outsourcing specializes in customer experience and contact center services. Their offerings include inbound customer support, live chat and messaging assistance, email support, payroll processing, and recruitment process outsourcing (RPO). These services are designed to enhance customer retention and boost overall business productivity, catering specifically to the needs of their clients.
What additional services does
Wasla Outsourcing
provide?
When was
Wasla Outsourcing
founded?
Wasla Outsourcing was established in 2003, marking over 20 years of experience in the business process outsourcing sector. Since its inception, the company has focused on providing comprehensive customer support solutions, evolving alongside the changing needs of the market and its clientele.
What industry verticals does
Wasla Outsourcing
serve?
Wasla Outsourcing focuses primarily on the retail and e-commerce sectors. Their expertise in these industries allows them to tailor their services to meet the specific demands of businesses operating in these verticals, ensuring effective customer engagement and operational efficiency.
What delivery model does
Wasla Outsourcing
offer?
Wasla Outsourcing utilizes both offshore and nearshore delivery models. Offshore delivery involves providing services from a location that is distant from the client’s location, which can help in reducing costs and accessing a global talent pool. Nearshore delivery, on the other hand, provides services from a nearby country, which can facilitate closer collaboration and communication. This dual approach allows Wasla to effectively meet the diverse needs of its clients across various regions.
How many employees and/or seats does
Wasla Outsourcing
have?
Can
Wasla Outsourcing
be considered a good service provider for startups?
For startups, Wasla Outsourcing can be a valuable partner, particularly due to its flexible service offerings and expertise in customer engagement. By leveraging their customer support solutions, startups can focus on scaling their operations while ensuring that customer interactions are handled professionally. The company’s offshore delivery model can also help startups manage costs effectively, giving them the agility they need in their early stages.
Can
Wasla Outsourcing
be considered a good service provider for SMBs?
Wasla Outsourcing is well-suited to support small and medium businesses, thanks to its comprehensive service portfolio and commitment to enhancing operational efficiency. Their range of customer experience services allows SMBs to improve customer engagement without overextending their resources. Furthermore, the flexibility in their delivery model ensures that these businesses can adapt to changing demands as they grow.
Can
Wasla Outsourcing
be considered a good service provider for enterprises?
Wasla Outsourcing is an excellent choice for enterprises and large companies seeking reliable and sophisticated service offerings. With a proven track record in the retail and e-commerce sectors, the company can manage large-scale customer support operations effectively. Their commitment to quality and efficiency, combined with a skilled workforce, positions them as a dependable partner for enterprises looking to optimize their customer experience and operational processes.
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