WASI
Customer Experience and Contact Center
WASI is a technology-driven BPO provider that offers customer experience and contact center solutions for healthcare and insurance sectors, known for its innovative multimedia services.
Size
11-50
Private
10m-50m
Mission
About
WASI offers customer experience and contact center solutions along with inbound customer support, outbound telesales, and technical support for clients in healthcare and insurance. The company operates using a global delivery model and supports businesses worldwide.
It is recognized for its commitment to innovation, with a focus on enhancing operational efficiency through technology-driven support.
Services
WASI provides customer experience and contact center solutions supported by inbound customer support, outbound telesales, and technical support. These services cover various communication channels and are tailored to support client needs in a rapidly evolving digital landscape.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Industries Served
The company serves clients in healthcare and insurance sectors. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms, ensuring seamless integration and operational effectiveness.
Unique Stregths
WASI is known for its innovative approach to technology and communication, offering clients scalable solutions that enhance efficiency and reduce costs. Its commitment to quality service delivery includes a focus on real-time communication and multimedia capabilities, ensuring consistency and reliability.
Delivery Footprint
Headquartered in Omaha, Nebraska, the company operates using a global delivery model. It serves clients across various regions, with teams working in both onshore and offshore environments depending on client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Insurance
Clients
No items found.
What's the main service provided by
WASI
?
WASI specializes in delivering comprehensive customer experience and contact center solutions. Their primary offerings include inbound customer support, outbound telesales, and technical support, which are designed to meet the diverse needs of clients across various communication channels. This tailored service approach ensures that clients receive dedicated support that aligns with the demands of an evolving digital landscape.
What additional services does
WASI
provide?
When was
WASI
founded?
WASI was established in 1998, marking over 25 years of experience in the customer experience and contact center industry. Since its inception, the company has dedicated itself to providing innovative solutions tailored to the needs of its clients, growing alongside the rapidly changing technological environment.
What industry verticals does
WASI
serve?
WASI serves clients primarily in the Healthcare & Life Sciences and Insurance sectors. This focus allows them to tailor their services to meet the specific needs and regulatory requirements of these industries, ensuring effective and efficient support for their clients.
What delivery model does
WASI
offer?
WASI employs a global delivery model that includes both onshore and offshore options. Onshore delivery refers to services provided within the client's country, while offshore delivery involves teams working from different countries. This flexible approach allows WASI to optimize resource allocation and provide services that best fit their clients' operational needs.
How many employees and/or seats does
WASI
have?
WASI has a workforce of between 11 and 50 employees. This size allows the company to maintain a close-knit team capable of delivering personalized services while also being agile enough to adapt to the changing demands of their clients.
Can
WASI
be considered a good service provider for startups?
WASI's services may be beneficial for startups seeking to establish a strong customer support framework from the outset. Their experience in providing scalable solutions tailored to the healthcare and insurance sectors can help startups navigate industry-specific challenges. However, startups should consider their own budget constraints and operational needs when evaluating WASI's offerings, as the company’s size may limit its capacity to handle extremely high-volume demands typically associated with rapid scaling.
Can
WASI
be considered a good service provider for SMBs?
WASI is well-positioned to support small and medium-sized businesses (SMBs) looking for reliable customer experience solutions. Their flexible service offerings, combined with a commitment to innovation, enable SMBs to enhance operational efficiency without incurring excessive costs. The company’s experience in catering to the healthcare and insurance industries further reinforces their capability to provide targeted support that helps SMBs grow sustainably.
Can
WASI
be considered a good service provider for enterprises?
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