Vxi Global Solutions Llc specializes in delivering customer experience and contact center services. Their offerings encompass a range of solutions including inbound customer support, CX consulting, journey mapping, quality assurance, and monitoring. Additionally, they provide automation and RPA enablement, service desk and IT support, application support and maintenance, lead research and list building, as well as outbound sales development and cold calling, ensuring a comprehensive suite of services tailored to enhance customer interactions and operational efficiency.

Vxi Global Solutions Llc was founded in 1998, marking over 25 years in the business of providing exceptional customer care solutions. Since its inception, the company has evolved significantly, achieving substantial growth and establishing a strong presence in the customer experience and contact center industry.

Vxi Global Solutions Llc serves a diverse range of industries, focusing primarily on Banking & Financial Services, Retail & e-Commerce, Technology & SaaS, as well as Gaming & Entertainment. This broad industry expertise allows them to address the unique challenges and requirements of their clients effectively.

Vxi Global Solutions Llc employs a versatile delivery model that includes onshore, nearshore, offshore, and hybrid approaches. Onshore delivery involves providing services within the same country as the client, while nearshore refers to services sourced from nearby countries. Offshore delivery entails services from distant locations, often providing cost advantages. Their hybrid model combines various elements to tailor solutions based on client needs and preferences, including work-from-home and virtual solutions.

Vxi Global Solutions Llc boasts a workforce of over 10,000 employees, highlighting its substantial scale and capacity to manage large client portfolios. This significant number of employees enables the company to provide robust support and maintain high service levels across its diverse service offerings.

Vxi Global Solutions Llc is well-suited to support small and medium businesses (SMBs) with its scalable service offerings and industry-specific expertise. Their ability to provide a range of customer experience solutions, along with a commitment to innovation, positions them as a strong partner for SMBs aiming to enhance customer satisfaction and operational efficiency. The flexibility of their delivery models allows SMBs to adapt services to meet their evolving needs effectively.