VXI
Customer Experience and Contact Center
VXI Global Solutions is a leading BPO company that provides customer experience and contact center services for various industries, known for its people-first culture and innovative technology solutions.

Size

over-10K
Private
over-1b

Mission

To drive innovation and support business success through transformative customer care and experience solutions.

About

VXI Global Solutions offers customer experience and contact center services along with IT infrastructure and managed services for clients in healthcare, retail, and government sectors. The company operates using a global delivery model and supports businesses across North America, Asia, and Europe.

It is recognized for its commitment to employee satisfaction, with a strong focus on operational excellence and transformative customer care solutions.

Services

VXI Global Solutions provides customer experience and contact center services, supported by IT infrastructure and managed services, as well as software engineering and product development. These services cover inbound customer support, outbound telesales, and technical support, tailored to enhance customer satisfaction and operational efficiency.

Capabilities

Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Customer & Marketing Analytics
Custom Application Development
Service Desk & IT Support
Cloud Migration & Management
Campaign Management
Lead Research & List Building

Industries Served

The company serves clients in healthcare, insurance, retail, and government sectors. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms, ensuring compliance and operational effectiveness.

Unique Stregths

VXI Global Solutions is known for its people-first culture, offering clients innovative technology solutions and a commitment to service excellence. Its approach includes flexible delivery options and a focus on employee performance, which help deliver consistency at scale.

Delivery Footprint

Headquartered in Los Angeles, California, the company operates using a global delivery model. It serves clients across multiple continents, with teams working in remote and on-site environments depending on client needs.

Certifications

No items found.

Verticals

Healthcare & Life Sciences
Insurance
Energy & Utilities
Government & Public Sector
Retail & e-Commerce
Travel Hospitality & Leisure

Clients

Fujitsu
What's the main service provided by
VXI
?
VXI specializes in providing comprehensive customer experience and contact center services, which are essential for enhancing client satisfaction and operational efficiency. Their offerings include a variety of sub-services such as inbound customer support, outbound telesales and retention, as well as technical support across tiers 1 and 2. Additionally, VXI delivers customer and marketing analytics, custom application development, service desk and IT support, cloud migration and management, campaign management, and lead research and list building.
What additional services does
VXI
provide?
In addition to its primary focus on customer experience and contact center services, VXI also excels in providing IT infrastructure and managed services, software engineering, and product development. These additional capabilities allow VXI to support clients holistically, ensuring comprehensive solutions that address both customer engagement and technological needs.
When was
VXI
founded?
Founded in 1998, VXI has been operational for over 25 years, establishing itself as a significant player in the customer experience and contact center industry. Its long-standing presence in the market reflects a commitment to innovation and excellence in service delivery, catering to various sectors with evolving needs.
What industry verticals does
VXI
serve?
VXI serves a diverse range of industries, including Healthcare & Life Sciences, Insurance, Energy & Utilities, Government & Public Sector, Travel, Hospitality & Leisure, and Retail & e-Commerce. This wide industry focus enables VXI to tailor its services to meet the specific requirements and challenges faced by clients in these sectors.
What delivery model does
VXI
offer?
VXI employs a versatile delivery model that encompasses onshore, offshore, nearshore, and work-from-home options. Onshore services are provided from within the same country, while offshore services are delivered from overseas locations. Nearshore services are offered from neighboring countries, allowing for cultural and time zone similarities. This multi-faceted approach ensures flexibility and scalability to meet client needs effectively.
How many employees and/or seats does
VXI
have?
VXI boasts a robust workforce of over 10,000 employees. This sizable team enables the company to manage large-scale operations and deliver consistent service quality across its various offerings, supporting its extensive client base effectively.
Can
VXI
be considered a good service provider for startups?
Can
VXI
be considered a good service provider for SMBs?
VXI can be an excellent service provider for small and medium-sized businesses (SMBs) due to its scalable service offerings and flexible delivery models. The company's extensive experience in various industries allows it to adapt its solutions to meet the specific challenges faced by SMBs, helping them grow and enhance their customer interactions. Moreover, VXI's commitment to operational excellence and employee satisfaction ensures that SMB clients receive high-quality service tailored to their unique requirements.
Can
VXI
be considered a good service provider for enterprises?
VXI is well-suited for enterprises and large companies, primarily due to its capacity for scalability and sophisticated service offerings. With a workforce exceeding 10,000 employees and a commitment to innovative technology solutions, VXI can handle complex projects and deliver consistent results at scale. Their global delivery model further enhances their ability to serve large organizations across multiple regions, ensuring reliability and operational effectiveness.
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