VSBPO
Customer Experience and Contact Center
Vietnam Smart BPO is a pioneering outsourcing firm that provides customer experience and contact center services for gaming, insurance, and healthcare sectors, known for its deep understanding of Japanese business culture.
Size
1-10
Public
under-1m
Mission
To deliver the best quality services at optimal cost.
About
Vietnam Smart BPO offers customer experience and contact center services along with multilingual support and technical assistance for clients in gaming, insurance, and healthcare. The company operates using an offshore model and supports international clients across various regions.
It is recognized for delivering high-quality, cost-effective solutions, with a strong focus on leveraging the strengths of Vietnamese and Japanese business cultures to ensure service excellence.
Services
Vietnam Smart BPO provides customer experience and contact center services, supported by multilingual support and technical assistance. These services include inbound customer support, outbound telesales, and live chat support, tailored to enhance client engagement and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Technical Support (Tier 1/2)
Social Media Customer Care
Live Chat & Messaging Support
Email Support
CX Consulting & Journey Mapping
Industries Served
The company serves clients in gaming, insurance, and healthcare. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring compliance and quality through its specialized knowledge.
Unique Stregths
Vietnam Smart BPO is known for its pioneering role in Vietnam’s BPO industry, offering clients a unique blend of Vietnamese and Japanese business insights. Its approach includes a commitment to quality and cost-effectiveness, which helps deliver consistent results at scale.
Delivery Footprint
Headquartered in Hanoi, Vietnam, the company operates using an offshore delivery model. It serves clients across international markets, with teams working in hybrid environments to meet diverse client needs.
Certifications
No items found.
Verticals
Gaming & Entertainment
Insurance
Healthcare & Life Sciences
Clients
No items found.
What's the main service provided by
VSBPO
?
VSBPO specializes in customer experience and contact center solutions, offering a comprehensive suite of services designed to enhance client engagement. Their offerings include inbound customer support, outbound telesales, multilingual support, and technical assistance at both Tier 1 and Tier 2 levels. Additionally, VSBPO provides social media customer care, live chat and messaging support, email support, as well as CX consulting and journey mapping, ensuring a broad range of services to meet diverse customer needs.
What additional services does
VSBPO
provide?
When was
VSBPO
founded?
VSBPO was established in 2013, marking over a decade of operation in the BPO industry as of 2024. The company has grown to become a notable player in providing quality customer experience services, leveraging its unique cultural insights and operational strategies.
What industry verticals does
VSBPO
serve?
VSBPO is focused on serving key industries, including Gaming & Entertainment, Insurance, and Healthcare & Life Sciences. Their expertise in these sectors allows them to tailor their services to meet specific industry demands, ensuring compliance and high-quality performance.
What delivery model does
VSBPO
offer?
How many employees and/or seats does
VSBPO
have?
VSBPO maintains a small workforce, with 1 to 10 employees, which allows for a close-knit team dynamic and personalized service. This size enables them to be agile and responsive to client needs while maintaining a strong focus on quality.
Can
VSBPO
be considered a good service provider for startups?
VSBPO can be a valuable service provider for startups seeking customer experience solutions. Their small team size allows for tailored, flexible services that can adapt to the unique challenges faced by nascent businesses. With a focus on cost-effective solutions, startups can benefit from VSBPO's expertise in customer support without overextending their budgets.
Can
VSBPO
be considered a good service provider for SMBs?
VSBPO is well-suited to support small and medium businesses with its comprehensive service offerings and commitment to quality. Their ability to provide multilingual support and technical assistance enables SMBs to enhance customer engagement and operational efficiency, which is crucial for growth. The flexibility of their services can help SMBs scale operations effectively as they expand.
Can
VSBPO
be considered a good service provider for enterprises?
Given its small size and focus on quality service, VSBPO may not be the ideal fit for large enterprises that require extensive scalability and complex service offerings. While they deliver high-quality solutions, enterprises might seek providers with a larger infrastructure and more robust capabilities to manage larger volumes and diverse operational needs.
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