Vpo Services Sdn Bhd specializes in delivering customer experience and contact center solutions. Their offerings encompass a wide range of sub-services including inbound customer support, outbound telesales and retention, multilingual support, technical assistance at both Tier 1 and Tier 2 levels, as well as email and live chat support. Additionally, they provide recruitment process outsourcing, data entry and processing, appointment setting, customer and marketing analytics, process assessment and transition management, campaign management, social media management, content creation and localization, lead research, and list building.

Vpo Services Sdn Bhd was established in 2015, making it a company with nearly 9 years of experience in the BPO industry. Since its inception, the company has focused on providing high-quality customer experience and contact center solutions tailored to various sectors.

Vpo Services Sdn Bhd serves a diverse array of industries, including Banking & Financial Services, Gaming & Entertainment, Telecommunications & Media, Retail & e-Commerce, and Education & EdTech. This varied industry focus enables the company to cater to unique client needs with specialized solutions.

Vpo Services Sdn Bhd employs an offshore delivery model, which means they provide services from a location that is distant from their clients' operational bases. This approach allows them to leverage cost efficiencies while maintaining high service quality. Operating in remote environments tailored to client specifications, they effectively support businesses across the Asia Pacific region, the UK, and the US.

Vpo Services Sdn Bhd has a workforce comprising between 51 and 200 employees. This size allows the company to maintain a balance between personalized service and the capacity to handle a variety of client demands effectively.

For small and medium businesses, Vpo Services Sdn Bhd presents a compelling option due to its flexible service offerings and commitment to customer satisfaction. Their ability to scale services according to client needs means that SMBs can access high-quality support that grows with them, allowing for enhanced customer engagement and operational efficiency.

Vpo Services Sdn Bhd is well-positioned to serve enterprises and large companies, offering a robust set of services tailored to meet complex business requirements. Their offshore delivery model ensures that they can provide scalable and reliable services, making them a trusted partner for organizations seeking to enhance their customer experience and operational capabilities.