VPO Services specializes in providing comprehensive customer experience and contact center solutions. Their primary offerings include inbound customer support, outbound telesales and retention, technical support across various tiers, as well as email and live chat support. Additionally, they offer data entry and processing services, recruitment process outsourcing (RPO), service desk and IT support, and web development, all tailored to enhance customer satisfaction and streamline business operations.

In addition to their primary customer experience and contact center solutions, VPO Services also offers a range of other services, including HR recruitment and payroll, as well as IT infrastructure and managed services. This expanded service portfolio reflects their capability to support clients with various operational needs.

VPO Services was established in 2015, marking nearly a decade of operation in the industry as of 2024. Since its inception, the company has focused on delivering exceptional customer service and support through a commitment to sustainable talent development.

VPO Services caters to a diverse range of industries, including Banking & Financial Services, Gaming & Entertainment, Telecommunications & Media, Retail & e-Commerce, as well as Education & EdTech. This broad industry focus allows them to tailor their services to meet the specific needs and challenges of different sectors.

VPO Services operates using an offshore delivery model, which means they provide services from a location outside the client's country, typically to leverage cost efficiencies and access a broader talent pool. This approach allows them to maintain high service quality while serving clients across the Asia Pacific region, the UK, and the US.

VPO Services has a workforce that ranges between 51 to 200 employees. This size enables the company to maintain a balanced and agile team capable of delivering personalized services while fostering a collaborative work environment.

VPO Services is well-positioned to support small and medium businesses. Their diverse service portfolio and experience in various industries allow them to offer tailored solutions that can help SMBs grow and adapt in a competitive marketplace. The company’s commitment to customer satisfaction and sustainable talent development further enhances its capability to provide reliable support to this segment.

VPO Services is a strong candidate for enterprises and large companies seeking reliable service providers. Their certifications, such as ISO 27001, demonstrate a commitment to quality and security, which is critical for larger organizations. Additionally, their offshore delivery model allows them to scale operations effectively, making them an appealing choice for enterprises that require consistent, high-quality service across multiple regions.