Voysus
Customer Experience and Contact Center
Voysus is a private IT and business process outsourcing company that provides customer experience and contact center solutions for the energy and utilities sector, known for its client-driven approach and innovative technology.
Size
51-200
Private
10m-50m
Mission
About
Voysus offers customer experience and contact center solutions along with inbound and outbound customer service, sales services, and customer engagement solutions for clients in the energy and utilities sector. The company operates using an onshore model and supports clients primarily in Canada.
It is recognized for its state-of-the-art contact center and tailored service offerings, with a strong emphasis on building lasting business relationships and delivering effective marketing solutions.
Services
Voysus provides customer experience and contact center solutions supported by inbound and outbound customer service, sales services, and customer engagement solutions. These services cover various channels including voice, email, chat, and social media, and are tailored to support client needs in the energy and utilities sector.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Social Media Customer Care
Live Chat & Messaging Support
Email Support
Industries Served
The company serves clients in the energy and utilities sector. It has experience supporting major providers like Enbridge Gas, with services aligned to industry-specific requirements and technology platforms that enhance customer engagement.
Unique Stregths
Voysus is known for its client-driven work culture and innovative technology, offering clients customized solutions that align with their unique needs and values. Its approach includes a state-of-the-art contact center and a commitment to operational excellence, which help deliver consistency at scale.
Delivery Footprint
Headquartered in Toronto, Canada, the company operates using an onshore delivery model. It serves clients across Canada, with teams working in a hybrid environment depending on client needs.
Certifications
No items found.
Verticals
Energy & Utilities
Clients
No items found.
What's the main service provided by
Voysus
?
Voysus specializes in delivering comprehensive customer experience and contact center solutions. Their primary services encompass both inbound and outbound customer support, which includes telesales and retention efforts. Additionally, they provide customer engagement solutions through various channels such as social media care, live chat, messaging support, and email assistance, ensuring a holistic approach to addressing client needs.
What additional services does
Voysus
provide?
In addition to their core customer experience and contact center offerings, Voysus also provides HR recruitment and payroll services, as well as IT infrastructure and managed services. This expanded service portfolio allows them to support clients with a variety of operational needs, enhancing overall business efficiency.
When was
Voysus
founded?
Voysus was established in 2004, marking nearly two decades of experience in the customer service industry. Since its inception, the company has focused on providing tailored solutions, particularly in the energy and utilities sector, demonstrating a strong commitment to excellence and innovation in service delivery.
What industry verticals does
Voysus
serve?
Voysus primarily serves clients within the energy and utilities sector. Their expertise in this industry enables them to cater to the specific requirements of major providers, enhancing customer engagement through tailored services and technological solutions.
What delivery model does
Voysus
offer?
Voysus employs an onshore delivery model, meaning they provide services from within the client's country to ensure seamless communication and support. This approach allows for greater control over service quality and fosters closer relationships with clients, as their teams operate primarily within Canada.
How many employees and/or seats does
Voysus
have?
Voysus has a workforce comprising between 51 and 200 employees. This size positions the company to effectively manage projects while remaining agile enough to adapt to the specific needs of their clients, ensuring personalized and attentive service.
Can
Voysus
be considered a good service provider for startups?
Can
Voysus
be considered a good service provider for SMBs?
Voysus is well-suited to support small and medium businesses, particularly those operating within the energy and utilities sector. Their flexible service offerings and commitment to personalized engagement enable SMBs to scale their operations effectively while maintaining high standards of customer service. The company's onshore delivery model further enhances their ability to provide tailored solutions that align with the unique challenges faced by smaller enterprises.
Can
Voysus
be considered a good service provider for enterprises?
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