Voyager Global Services
Customer Experience and Contact Center
Voyager Global Services is a specialized BPO company that provides customer experience and contact center solutions for banking, financial services, and travel sectors, known for its deep domain expertise and global delivery capabilities.
Size
201-500
Private
Mission
To empower enterprises by transforming their business processes through innovative solutions.
About
Voyager Global Services offers customer experience and contact center solutions along with sales and lead-generation services for clients in banking, financial services, and travel. The company operates using an offshore delivery model and supports clients worldwide.
It is recognized for its deep domain knowledge and best-in-class resources, with a focus on transforming key business processes to empower enterprises in a competitive landscape.
Services
Voyager Global Services provides customer experience and contact center solutions, supported by sales and lead-generation services and specific offerings such as inbound customer support, technical support, and social media customer care. These services cover various channels and are tailored to support the customer lifecycle, enhancing acquisition, retention, and operational efficiency.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Social Media Customer Care
Data Entry & Data Processing
Order Management & Fulfilment
Industries Served
The company serves clients in banking, financial services, and travel. It has experience supporting enterprises with services aligned to industry-specific requirements, ensuring high-quality interactions and operational excellence.
Unique Stregths
Voyager Global Services is known for its deep domain expertise and cutting-edge technology, offering clients robust outsourcing solutions. Its approach includes leveraging best-in-class resources and infrastructure, which help deliver consistent and effective service at scale.
Delivery Footprint
Headquartered in Manila, Philippines, the company operates using an offshore delivery model. It serves clients across the globe, with a dedicated delivery center in Mumbai, India, ensuring a seamless operational experience tailored to client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
Voyager Global Services
?
Voyager Global Services specializes in delivering comprehensive customer experience and contact center solutions. Their primary offerings include inbound customer support and technical support at both Tier 1 and Tier 2 levels. Additionally, they provide social media customer care, data entry and processing, along with order management and fulfillment services to enhance the overall customer lifecycle and ensure operational efficiency.
What additional services does
Voyager Global Services
provide?
In addition to their primary customer experience services, Voyager Global Services also offers a range of supplementary solutions, including sales and lead-generation services, along with back-office operations. These additional capabilities extend their portfolio and provide clients with more comprehensive support for their business processes.
When was
Voyager Global Services
founded?
What industry verticals does
Voyager Global Services
serve?
Voyager Global Services focuses on serving clients in several key sectors, including Banking & Financial Services, Insurance, and Travel, Hospitality & Leisure. This diverse industry focus allows them to tailor their services to meet the specific needs and challenges of each sector.
What delivery model does
Voyager Global Services
offer?
The company employs an offshore delivery model, which means that their services are provided from locations outside the client’s home country, typically to lower operational costs. This model enables Voyager Global Services to leverage a wide talent pool and maintain high service quality while serving clients globally.
How many employees and/or seats does
Voyager Global Services
have?
Voyager Global Services has a workforce size ranging from 201 to 500 employees. This size allows them to maintain a balance between agility and the capability to handle extensive operations effectively.
Can
Voyager Global Services
be considered a good service provider for startups?
Can
Voyager Global Services
be considered a good service provider for SMBs?
Voyager Global Services is well-suited to support small and medium-sized businesses (SMBs) due to its flexible service offerings and commitment to operational efficiency. Their ability to provide tailored customer experience solutions helps SMBs enhance their customer interactions and improve retention rates, which are crucial for growth in competitive markets.
Can
Voyager Global Services
be considered a good service provider for enterprises?
For enterprises and large companies, Voyager Global Services stands out as a reliable partner due to its scale and depth of expertise in various industries. Their sophisticated service offerings, coupled with an offshore delivery model, enable them to manage complex projects effectively while maintaining high quality and consistency in service delivery.
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