Voyager Call Center
Customer Experience and Contact Center
Voyager Call Center is a professional answering service that provides customer experience and contact center solutions for healthcare and legal professionals, known for its community-focused approach and commitment to quality service.
Size
1-10
Private
1m-10m
Mission
To deliver essential services to the community through quality customer service and opportunities in the communications industry.
About
Voyager Call Center offers customer experience and contact center solutions along with tailored services such as answering, dispatch, and order entry for clients in the healthcare and legal sectors. The company operates using an onshore model and supports U.S.-based businesses.
It is recognized for its emphasis on quality communication, with trained representatives ensuring every call is handled with care and professionalism.
Services
Voyager Call Center provides customer experience and contact center solutions, supported by services such as answering, dispatch, order entry, and lead capture. These services cover various communication channels and are tailored to support the needs of medical and legal professionals, ensuring that businesses maintain continuous communication with their customers.
Capabilities
Inbound Customer Support
Lead Research & List Building
Order Management & Fulfilment
Industries Served
The company serves clients in healthcare and legal sectors. It has experience supporting professionals in these industries with services aligned to their specific communication requirements and operational needs.
Unique Stregths
Voyager Call Center is known for its community-focused approach and commitment to quality service, offering clients reliable communication support. Its operational practices include trained representatives handling calls with a focus on quality control, ensuring that every interaction is a positive one for customers.
Delivery Footprint
Headquartered in Brewer, Maine, the company operates using an onshore delivery model. It serves clients across the United States, with teams dedicated to maintaining high service standards and close client communication.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Government & Public Sector
Clients
No items found.
What's the main service provided by
Voyager Call Center
?
Voyager Call Center specializes in providing customer experience and contact center solutions. Their offerings include a range of tailored services such as inbound customer support, lead research and list building, as well as order management and fulfillment. This comprehensive service portfolio is designed to meet the unique needs of clients, particularly in the healthcare and legal sectors, ensuring that businesses maintain effective communication with their customers.
What additional services does
Voyager Call Center
provide?
When was
Voyager Call Center
founded?
Voyager Call Center was established in 1995, which means the company has been in operation for nearly 29 years. Since its inception, it has been dedicated to offering quality communication services to its clients, contributing significantly to the customer service landscape.
What industry verticals does
Voyager Call Center
serve?
Voyager Call Center primarily serves clients in the Healthcare & Life Sciences and Government & Public Sector industries. This focus enables them to tailor their services to meet the specific communication and operational needs of professionals within these sectors.
What delivery model does
Voyager Call Center
offer?
Voyager Call Center operates using an onshore delivery model, meaning that their services are provided within the same country as their clients—specifically, the United States. This approach allows for closer communication with clients and higher quality control, as all representatives are trained to handle calls with professionalism and care.
How many employees and/or seats does
Voyager Call Center
have?
Voyager Call Center has a small workforce, with between 1 and 10 employees. This size allows them to maintain a close-knit team that can focus on delivering high-quality customer service and personalized attention to each client.
Can
Voyager Call Center
be considered a good service provider for startups?
While Voyager Call Center has a small team, its specialized services can be advantageous for startups, particularly those in the healthcare and legal fields. The company's focus on quality customer communication can help emerging businesses establish a strong customer service foundation from the outset. However, startups should consider their specific needs and whether Voyager's capacity aligns with their growth plans.
Can
Voyager Call Center
be considered a good service provider for SMBs?
Voyager Call Center is well-suited for small and medium-sized businesses, especially those in need of reliable customer support in the healthcare and legal sectors. Their focused service offerings and community-oriented approach provide SMBs with the flexibility and personalized attention they require to grow and maintain customer relationships effectively.
Can
Voyager Call Center
be considered a good service provider for enterprises?
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