Voxdata
Customer Experience and Contact Center
VOXDATA is a leading outsourced customer contact center that provides customer experience and contact center services for technology, retail, and non-profit sectors, known for its innovative integration of AI and human support.
Size
201-500
Private
10m-50m
Mission
To protect brand image through every customer interaction, ensuring quality and commitment at every touchpoint.
About
VOXDATA offers customer experience and contact center services along with sales support and marketing operations for clients in technology, retail, and non-profit sectors. The company operates using an onshore and nearshore model and supports clients across North America.
It is recognized for its commitment to quality and security, with certifications such as PCI DSS Level 1 and SOC 2 Type II, ensuring the highest industry standards.
Services
VOXDATA provides customer experience and contact center services supported by sales support and marketing operations. These services cover inbound customer support, technical assistance, social media management, and digital transformation solutions, tailored to enhance customer interactions and streamline operations.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Social Media Customer Care
Live Chat & Messaging Support
Email Support
Order Management & Fulfilment
Billing & Invoicing
Quality Assurance & Monitoring
Campaign Management
Industries Served
The company serves clients in technology, retail, and non-profit sectors. It has experience supporting a diverse range of organizations with services aligned to industry-specific requirements and technology platforms, ensuring adaptability and effectiveness.
Unique Stregths
VOXDATA is known for its innovative approach, integrating artificial intelligence with human support to enhance service delivery. Its commitment to evolving with technological advancements allows for efficient, high-quality interactions that protect and elevate clients' brand reputations.
Delivery Footprint
Headquartered in Montreal, Canada, the company operates using an onshore and nearshore delivery model. It serves clients across North America, with teams working in hybrid environments to meet diverse client needs.
Certifications
No items found.
Verticals
Technology & SaaS
Retail & e-Commerce
Non-Profit & NGOs
Clients
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What's the main service provided by
Voxdata
?
Voxdata specializes in delivering exceptional customer experience and contact center solutions. Their comprehensive service offerings include inbound customer support, technical assistance across Tier 1 and Tier 2, social media customer care, live chat and messaging support, email support, order management and fulfillment, billing and invoicing, quality assurance and monitoring, as well as campaign management. This diverse range of services is designed to enhance customer interactions and streamline operations for their clients.
What additional services does
Voxdata
provide?
When was
Voxdata
founded?
Founded in 1995, Voxdata has been serving the industry for nearly three decades. This longevity reflects the company’s ability to adapt and thrive in the ever-evolving landscape of customer experience and contact center services.
What industry verticals does
Voxdata
serve?
Voxdata focuses on serving clients across several key industries, including Technology & SaaS, Retail & e-Commerce, and Non-Profit & NGOs. This diverse industry focus enables them to tailor their services to meet the specific needs and challenges faced by organizations in these sectors.
What delivery model does
Voxdata
offer?
Voxdata employs both onshore and nearshore delivery models to provide its services. Onshore delivery means that the company's operations are conducted within the same country as its clients, ensuring close proximity and seamless communication. Nearshore delivery, on the other hand, involves providing services from a neighboring country, which allows for cultural alignment and cost-effectiveness while maintaining high-quality standards.
How many employees and/or seats does
Voxdata
have?
Voxdata has a workforce ranging between 201 and 500 employees. This size positions the company to offer personalized service while having the capacity to handle a diverse range of client needs effectively.
Can
Voxdata
be considered a good service provider for startups?
Voxdata can be a beneficial service provider for startups looking to establish a strong customer experience framework from the outset. With their broad range of services, including inbound customer support and technical assistance, startups can leverage Voxdata's expertise to enhance their customer interactions. Additionally, the company's adaptable delivery model allows startups to scale their operations as they grow, ensuring they have the support necessary to meet evolving demands.
Can
Voxdata
be considered a good service provider for SMBs?
Voxdata is well-suited to support small and medium businesses with its scalable service offerings. Their expertise in various sectors, combined with a commitment to quality, allows SMBs to enhance their customer service capabilities without the need for extensive in-house resources. The flexible delivery model further enables these businesses to adjust their service levels according to their growth and operational requirements.
Can
Voxdata
be considered a good service provider for enterprises?
Voxdata is a reliable provider for enterprises and large organizations due to its extensive service portfolio and commitment to high standards. With certifications such as PCI DSS Level 1 and SOC 2 Type II, the company demonstrates its ability to meet rigorous security and quality benchmarks essential for larger entities. Additionally, their onshore and nearshore delivery options allow for effective management of large-scale operations, making Voxdata a strong partner for enterprises seeking sophisticated customer experience solutions.
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