Voxcentrix Customer Experience Center In Tijuana Mexico
Customer Experience and Contact Center
Voxcentrix is a nearshore outsourcing firm that provides customer experience and contact center solutions for banking, financial services, and retail, known for its commitment to client satisfaction and operational excellence.
Size
51-200
Private
1m-10m
Mission
About
Voxcentrix offers customer experience and contact center solutions along with back-office operations for clients in banking, financial services, and retail. The company operates using a nearshore model and supports U.S. and Mexican markets.
It is recognized for its highly controlled billing practices, with a skilled workforce and advanced technology infrastructure that ensures seamless communication across multiple channels.
Services
Voxcentrix provides customer experience and contact center solutions, supported by back-office operations and specific offerings such as inbound customer support, outbound telesales, and technical support. These services cover voice calls, live chats, and email communications, tailored to support diverse client needs and enhance customer engagement.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Technical Support (Tier 1/2)
Quality Assurance & Monitoring
Market & Competitive Intelligence
Appointment Setting
Sales Enablement Content
Lead Research & List Building
Industries Served
The company serves clients in banking, financial services, and retail. It has experience supporting small and medium businesses with services aligned to industry-specific requirements and technology platforms that ensure effective customer interactions.
Unique Stregths
Voxcentrix is known for its commitment to client satisfaction and employee excellence, offering clients a well-trained workforce and streamlined processes. Its approach includes rigorous training programs that enhance soft skills and product knowledge, ensuring high-quality service delivery.
Delivery Footprint
Headquartered in Tijuana, Mexico, the company operates using a nearshore delivery model. It serves clients across the U.S. and Mexican markets, with teams working in a hybrid environment depending on client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Voxcentrix Customer Experience Center In Tijuana Mexico
?
Voxcentrix Customer Experience Center specializes in delivering comprehensive customer experience and contact center solutions. Their offerings encompass various aspects of customer interaction, including inbound customer support and outbound telesales, as well as technical support for Tier 1 and Tier 2 needs. The company also provides multilingual support, quality assurance and monitoring, market intelligence, appointment setting, sales enablement content, and lead research services, ensuring a tailored approach to enhance client engagement across multiple communication channels.
What additional services does
Voxcentrix Customer Experience Center In Tijuana Mexico
provide?
In addition to their primary customer experience and contact center solutions, Voxcentrix also offers a variety of other services. These include marketing operations and sales lead-generation services, which further enhance their capabilities in driving business growth and improving customer engagement for their clients.
When was
Voxcentrix Customer Experience Center In Tijuana Mexico
founded?
Voxcentrix Customer Experience Center was established in 1999, marking over 25 years of experience in the industry. Since its inception, the company has cultivated a strong reputation for delivering quality service and innovative solutions, particularly in the realms of customer experience and contact center operations.
What industry verticals does
Voxcentrix Customer Experience Center In Tijuana Mexico
serve?
Voxcentrix focuses on serving clients across several key industries, including Banking & Financial Services, as well as Retail & e-Commerce. This diverse industry engagement allows them to tailor their services to meet the specific needs and challenges of these sectors, enhancing customer interactions and satisfaction.
What delivery model does
Voxcentrix Customer Experience Center In Tijuana Mexico
offer?
Voxcentrix operates using a nearshore delivery model, which means that their services are provided from a location close to their clients, in this case, within Mexico. This proximity allows for easier communication and collaboration, while also enabling them to cater effectively to both U.S. and Mexican markets. The nearshore approach combines the benefits of cost efficiency and high-quality service delivery.
How many employees and/or seats does
Voxcentrix Customer Experience Center In Tijuana Mexico
have?
The workforce at Voxcentrix comprises between 51 and 200 employees, indicating a solid team capable of delivering their diverse range of services. This size allows them to maintain a balance between personalized service and efficient operations, ensuring they can effectively meet client needs.
Can
Voxcentrix Customer Experience Center In Tijuana Mexico
be considered a good service provider for startups?
Can
Voxcentrix Customer Experience Center In Tijuana Mexico
be considered a good service provider for SMBs?
Voxcentrix is particularly well-suited to support small and medium businesses. Their range of services is designed to cater specifically to the unique challenges faced by SMBs, allowing for flexibility and scalability in service delivery. With a focus on personalized support and a commitment to enhancing customer experiences, Voxcentrix can help these businesses grow and thrive in competitive markets.
Can
Voxcentrix Customer Experience Center In Tijuana Mexico
be considered a good service provider for enterprises?
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