Voxcentrix specializes in delivering comprehensive customer experience and contact center solutions. Their offerings include a range of services such as inbound customer support, outbound telesales, technical support across Tier 1 and Tier 2, as well as order management and fulfillment. Additionally, they engage in appointment setting and data collection, ensuring that their services are tailored to meet the specific needs of their clients.

In addition to their primary focus on customer experience and contact center solutions, Voxcentrix also provides a suite of back-office operations and sales services. Their capabilities extend to sales and lead-generation services, which complement their customer support offerings and enhance their overall service portfolio.

Voxcentrix was established in 1999, marking over 24 years of operation in the business process outsourcing sector. Since its inception, the company has grown and adapted to the evolving needs of the market, positioning itself as a key player in providing customer experience solutions.

Voxcentrix serves a diverse array of industries, including Banking & Financial Services, Retail & e-Commerce, Gaming & Entertainment, and Technology & SaaS. This broad industry focus enables the company to leverage its expertise and technology to meet the unique demands of each sector.

Voxcentrix utilizes a nearshore delivery model, which allows them to operate efficiently while being geographically close to their U.S. clients. This approach combines the benefits of local talent with cost-effectiveness, facilitating seamless communication and collaboration. Nearshore outsourcing helps to bridge cultural and time zone differences, enhancing service delivery for their clients.

Voxcentrix employs between 51 to 200 individuals, positioning itself as a medium-sized company in the business process outsourcing landscape. This workforce size allows for a balance between personalized service and operational capability, enabling the company to effectively manage various client needs.

Voxcentrix is well-suited to serve small and medium businesses due to its scalable service offerings and flexible approach. With a range of customer support and sales services, SMBs can leverage Voxcentrix's expertise to enhance their operations and customer engagement without the burden of large-scale infrastructure. The company’s nearshore model also provides SMBs with cost-effective solutions that are tailored to their unique challenges.

While Voxcentrix primarily caters to SMBs, its capabilities may also be beneficial for enterprises looking for reliable customer experience solutions. The company's emphasis on custom solutions and operational excellence allows it to support larger organizations, particularly in sectors like banking and retail where customer experience is critical. However, enterprises with complex needs may find that Voxcentrix's scale is more aligned with smaller to midsize operations.