VoPro
Customer Experience and Contact Center
VoPro is an outsourcing company that provides customer experience and contact center services for various industries, known for its dedicated offshore staffing solutions.
Size
Private
Mission
To help businesses succeed by providing high-quality staffing solutions.
About
VoPro offers customer experience and contact center services along with inbound customer support, outbound telesales & retention, and technical support for clients in diverse sectors. The company operates using an offshore delivery model and supports businesses globally.
It is recognized for its cost-effective staffing solutions, with dedicated teams tailored to meet specific client needs and enhance operational efficiency.
Services
VoPro provides customer experience and contact center services supported by inbound customer support, outbound telesales & retention, and technical support (Tier 1/2). These services cover various channels including voice and email, and are tailored to support client needs for efficient customer interactions.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Email Support
Industries Served
The company serves clients in multiple industries, focusing on businesses that require robust customer service and sales support solutions. It has experience supporting a wide range of clients with services aligned to their operational requirements.
Unique Stregths
VoPro is known for its dedicated offshore staffing solutions, offering clients significant cost savings and increased productivity. Its approach includes personalized team management and operational flexibility, ensuring that clients can efficiently scale their operations.
Delivery Footprint
Headquartered in Jalandhar, Punjab, India, the company operates using an offshore delivery model. It serves clients across various geographies, with teams working remotely to meet diverse client needs.
Certifications
No items found.
Verticals
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Clients
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What's the main service provided by
VoPro
?
VoPro specializes in delivering exceptional customer experience and contact center solutions. Their offerings include inbound customer support, outbound telesales and retention, as well as technical support at both Tier 1 and Tier 2 levels. The company is adept at managing customer interactions across various channels, ensuring that clients receive tailored support to enhance their operational efficiency.
What additional services does
VoPro
provide?
When was
VoPro
founded?
VoPro was established in 2014, marking approximately a decade in the business as of 2024. Since its inception, the company has focused on providing high-quality staffing solutions aimed at helping businesses thrive in a competitive landscape.
What industry verticals does
VoPro
serve?
What delivery model does
VoPro
offer?
VoPro operates using an offshore delivery model, which means that their services are provided from a location outside the client's country. This approach allows VoPro to leverage cost-effective staffing while delivering high-quality support. Offshore delivery typically involves teams working remotely, enabling the company to serve clients across various geographies effectively.
How many employees and/or seats does
VoPro
have?
Can
VoPro
be considered a good service provider for startups?
VoPro can be a valuable partner for startups looking to establish a strong customer service foundation. With its diverse range of services tailored to enhance customer interactions, startups can benefit from cost-effective staffing solutions that allow them to focus on their core business activities. The offshore delivery model also provides startups with flexibility and scalability, making it easier for them to adapt to changing demands as they grow.
Can
VoPro
be considered a good service provider for SMBs?
Small and medium businesses (SMBs) can find a strong ally in VoPro, thanks to the company's focus on providing personalized and efficient customer support solutions. The scalability of VoPro's services means that SMBs can easily adjust their customer service capacity based on their evolving needs. By utilizing VoPro's dedicated teams, these businesses can enhance their operational efficiency and support their growth objectives effectively.
Can
VoPro
be considered a good service provider for enterprises?
While VoPro is well-equipped to support enterprises, its strengths lie more prominently in serving SMBs and startups. However, large companies seeking reliable customer service solutions may still find value in VoPro’s cost-effective offerings. The company’s offshore delivery model allows for operational flexibility, which can be beneficial for enterprises looking to optimize their customer service operations, though they may require a more comprehensive suite of services tailored to their larger scale.
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