Vonage
Customer Experience and Contact Center
Vonage is a pioneering company that provides customer experience and contact center solutions for technology, SaaS, and telecommunications sectors, known for its innovative VoIP technology and cloud-based communication services.
Size
201-500
Public
Mission
To revolutionize how people connect through technology.
About
Vonage offers customer experience and contact center solutions along with unified communications for clients in technology, SaaS, and telecommunications. The company operates using a hybrid delivery model and supports businesses of all sizes.
It is recognized for its commitment to innovation and customer satisfaction, with over two decades of experience in revolutionizing communication through VoIP technology.
Services
Vonage provides customer experience and contact center solutions supported by unified communications and specific offerings such as inbound customer support. These services cover voice, video, messaging, and contact center interactions, and are tailored to support business communication needs across various sectors.
Capabilities
Inbound Customer Support
Industries Served
The company serves clients in technology, SaaS, and telecommunications. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms, ensuring effective communication solutions.
Unique Stregths
Vonage is known for its innovative approach to cloud-based communications, offering clients scalable and flexible solutions. Its commitment to quality and customer satisfaction includes continuous advancements in VoIP technology, which help deliver consistent and reliable service.
Delivery Footprint
Headquartered in the United States, the company operates using a hybrid delivery model. It serves clients globally, with teams working in remote environments to meet diverse client needs.
Certifications
No items found.
Verticals
Technology & SaaS
Telecommunications & Media
Clients
No items found.
What's the main service provided by
Vonage
?
Vonage specializes in delivering customer experience and contact center solutions, with a strong emphasis on unified communications. Among their key offerings, they provide inbound customer support, ensuring that businesses can effectively manage voice, video, messaging, and contact center interactions tailored to their communication needs.
What additional services does
Vonage
provide?
When was
Vonage
founded?
Established in 2001, Vonage has been operating for over 22 years. Since its inception, the company has dedicated itself to transforming the way individuals and businesses connect through innovative technology, particularly in the realm of VoIP communications.
What industry verticals does
Vonage
serve?
Vonage serves a variety of sectors, specifically focusing on the Technology & SaaS and Telecommunications & Media industries. This diverse industry engagement allows the company to cater to the unique communication needs of its clients across these dynamic fields.
What delivery model does
Vonage
offer?
Vonage employs a hybrid delivery model, combining onshore and offshore resources to provide comprehensive support to its clients. This approach allows them to leverage the strengths of both local and global teams, ensuring that they can meet the varied demands of their clientele while maintaining flexibility and responsiveness.
How many employees and/or seats does
Vonage
have?
Vonage has a workforce consisting of between 201 and 500 employees. This size enables the company to efficiently manage its operations while remaining agile enough to adapt to the evolving needs of its customers.
Can
Vonage
be considered a good service provider for startups?
Vonage can be a beneficial service provider for startups, particularly those in technology and telecommunications sectors. With its scalable solutions and focus on customer experience, startups can leverage Vonage's robust communication tools to establish a strong foundation for growth. The hybrid delivery model also allows startups to access a range of services without significant upfront investment.
Can
Vonage
be considered a good service provider for SMBs?
Vonage is well-suited for small and medium businesses (SMBs) looking for reliable communication solutions. The company's commitment to customer satisfaction and its flexible service offerings make it an ideal partner for SMBs aiming to enhance their customer interactions and support. Additionally, Vonage's experience in various industries allows it to provide tailored solutions that can scale as businesses grow.
Can
Vonage
be considered a good service provider for enterprises?
For enterprises and large companies, Vonage stands out as a strong service provider due to its sophisticated offerings and commitment to quality. The company's hybrid delivery model ensures that large-scale operations can benefit from both local insights and global capabilities. Moreover, its experience in serving the technology and telecommunications sectors positions Vonage as a reliable partner for organizations seeking to enhance their communication infrastructure.
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