Volume Contact Center
Customer Experience and Contact Center
Contact Center Site Services is a government initiative that provides customer experience and contact center solutions for state and local agencies, known for its reliable network management and tailored call center setups.
Size
over-10K
Private
10m-50m
Mission
About
Contact Center Site Services offers customer experience and contact center solutions along with inbound customer support, live chat, email support, and outbound telesales for clients in the government and public sector. The company operates using an onshore delivery model and supports Massachusetts-based state and local government clients.
It is recognized for its collaboration with customers and vendors, ensuring that all necessary infrastructure is in place for effective call center operations.
Services
Contact Center Site Services provides customer experience and contact center solutions, supported by inbound customer support, live chat and messaging support, email support, and outbound telesales and retention. These services cover phone, chat, and email channels, and are tailored to support the customer engagement needs of government agencies.
Capabilities
Inbound Customer Support
Live Chat & Messaging Support
Email Support
Outbound Telesales & Retention
Industries Served
The company serves clients in the government and public sector. It has experience supporting state and local government clients with services aligned to their specific requirements and technology platforms, ensuring effective communication and service delivery.
Unique Stregths
Contact Center Site Services is known for its reliable network management and customer-vendor collaboration, offering clients a comprehensive approach to call center setup and operations. Its focus on infrastructure ensures that each call center meets all specifications and operational needs.
Delivery Footprint
Headquartered in Massachusetts, the company operates using an onshore delivery model. It serves clients across the state, with data centers located in the Metro Boston and Western Massachusetts areas, ensuring local support and service continuity.
Certifications
ISO 9001:2008
Verticals
Government & Public Sector
Clients
No items found.
What's the main service provided by
Volume Contact Center
?
Volume Contact Center specializes in delivering comprehensive customer experience and contact center solutions. Their core offerings include inbound customer support, live chat and messaging support, email support, and outbound telesales and retention services. This diverse range of services is designed to meet the customer engagement requirements of various clients, particularly in the government and public sector.
What additional services does
Volume Contact Center
provide?
When was
Volume Contact Center
founded?
Volume Contact Center was established in 1788, making it a historic player in the customer service industry. As of 2024, the company has been in business for 236 years, demonstrating a long-standing commitment to providing quality service and support to its clients.
What industry verticals does
Volume Contact Center
serve?
Volume Contact Center primarily serves the Government & Public Sector. Their expertise lies in catering to the specific needs of state and local government clients, ensuring that their services align with the unique requirements and technology platforms of this sector.
What delivery model does
Volume Contact Center
offer?
Volume Contact Center operates under an onshore delivery model, which means that their services are provided from within the same country as their clients. This approach allows for better communication, local support, and a more tailored service experience, as the company can directly address the needs and expectations of its clients in the government and public sector.
How many employees and/or seats does
Volume Contact Center
have?
Volume Contact Center boasts a workforce of over 10,000 employees, demonstrating a significant capacity to handle large volumes of customer interactions. This extensive team enables the company to provide robust support and services to its diverse client base, particularly in high-demand sectors.
Can
Volume Contact Center
be considered a good service provider for startups?
While Volume Contact Center has a strong foundation and a wide array of services, its size and focus on the government and public sector may not align perfectly with the unique needs of startups. Startups often require highly flexible and agile solutions that can adapt quickly to changing demands, which might be challenging for a larger organization with established processes. However, if a startup operates within the public sector, they may find value in the company's specialized offerings.
Can
Volume Contact Center
be considered a good service provider for SMBs?
Volume Contact Center can be a suitable service provider for small and medium businesses, particularly those within the government and public sector. Their extensive service portfolio, including inbound support and outbound telesales, can help SMBs enhance customer engagement and retention. Additionally, the company's experience and established infrastructure can provide the reliability and support that smaller businesses need as they grow.
Can
Volume Contact Center
be considered a good service provider for enterprises?
Volume Contact Center stands out as a strong provider for enterprises and large companies, especially those in the government sector. With a workforce of over 10,000 and certification in ISO 9001:2008, the company demonstrates reliability and a commitment to quality service. Their onshore delivery model ensures effective communication and support, making them a solid choice for enterprises seeking sophisticated and tailored customer service solutions.
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