VOIZ specializes in providing customer experience and contact center solutions, with a strong focus on enhancing client interactions. Their offerings include inbound customer support, outbound telesales and retention, as well as technical support for both Tier 1 and Tier 2 inquiries. Additionally, they provide services such as Recruitment Process Outsourcing (RPO), data entry and processing, sales chat and live demonstrations, account-based marketing support, and campaign management, ensuring a comprehensive approach to managing customer engagement across various channels.

In addition to their core customer experience offerings, VOIZ extends its capabilities to encompass services such as HR recruitment and payroll management, sales and lead-generation services, and back-office operations. This broader service portfolio enables VOIZ to support clients in multiple aspects of their business processes, ensuring a holistic approach to operational management.

Founded in 2022, VOIZ is a relatively new player in the business process outsourcing industry. As of 2024, the company has been in operation for approximately two years, establishing itself as a provider of innovative customer experience solutions in India.

VOIZ primarily serves a diverse range of industries, including Telecommunications & Media, Insurance, Healthcare & Life Sciences, and Technology & SaaS. This industry focus allows the company to tailor its services to meet the specific needs and challenges faced by clients in these sectors.

VOIZ employs a versatile delivery model that includes nearshore, offshore, and work-from-home/virtual setups. Nearshore operations typically involve services delivered from a nearby country, while offshore services are provided from distant locations. This flexibility allows VOIZ to leverage a remote workforce, optimizing cost-effectiveness and operational efficiency while catering to the varying needs of their clients.

Small and medium businesses (SMBs) can greatly benefit from partnering with VOIZ due to their scalable solutions and comprehensive service portfolio. VOIZ's ability to offer both customer experience and back-office support allows SMBs to focus on growth while ensuring high-quality service delivery. The flexibility of their operational model is particularly advantageous for SMBs looking to adjust their service requirements based on market demands.

VOIZ is well-positioned to serve enterprises and large companies by providing reliable and sophisticated customer engagement solutions. Their extensive network of remote agents allows for scalable operations, which is essential for managing high volumes of customer interactions typical of larger organizations. Moreover, VOIZ's experience in various industries, coupled with their innovative technology platform, ensures that they can meet the complex needs of enterprise clients effectively.