Voiceteam specializes in delivering customer experience and contact center solutions, complemented by robust back-office operations and data analytics services. Their offerings cover a wide range of areas including inbound customer support, outbound telesales and retention, technical support at Tier 1 and 2 levels, along with live chat and messaging support. Additionally, they provide email support, data engineering and ETL services, business intelligence and dashboarding, and order management and fulfillment, ensuring that they meet diverse client needs effectively.

Voiceteam was established in 2008, which means the company has been in operation for approximately 16 years as of 2024. Since its inception, Voiceteam has dedicated itself to providing exceptional customer service solutions, evolving alongside the changing needs of the industry.

Voiceteam serves a variety of industries, focusing specifically on Telecommunications & Media, Healthcare & Life Sciences, Banking & Financial Services, and Retail & e-Commerce. This diverse industry expertise allows them to tailor their services to meet the specific demands and regulatory requirements of each sector.

Voiceteam utilizes a nearshore delivery model, which means they provide services from a location that is geographically close to their primary market, in this case, the United States. This approach facilitates better communication, cultural alignment, and operational efficiency, allowing Voiceteam to offer high-quality customer support while maintaining cost-effectiveness for their clients.

Voiceteam employs between 201 and 500 individuals, positioning itself as a mid-sized company. This workforce size allows them to maintain a balance between personalized service and the capacity to handle larger client demands effectively.

For small and medium businesses (SMBs), Voiceteam represents a strong service partner due to its scalable service portfolio and commitment to employee training. Their ability to adapt to various business needs helps SMBs grow while maintaining high-quality customer engagement. The combination of their experience in multiple industries and a focus on customer satisfaction positions them well to support the dynamic needs of SMBs.

Voiceteam is well-suited to serve enterprises and large companies, given its robust service offerings and impressive 98% SLA compliance rate. Their experience across critical sectors such as telecommunications and healthcare, combined with their nearshore delivery model, allows them to handle complex customer service requirements reliably. Additionally, their commitment to employee development ensures that enterprise clients receive consistent and high-quality service.