VoiceNation
Customer Experience and Contact Center
VoiceNation is a leading provider of customer experience and contact center solutions for healthcare, real estate, and retail sectors, known for its award-winning proprietary software and commitment to 24/7 service.
Size
Private
Mission
To provide exceptional live answering services that help businesses succeed.
About
VoiceNation offers customer experience and contact center solutions along with inbound customer support and appointment setting for clients in healthcare, real estate, and retail. The company operates using an onshore model and supports U.S.-based small and medium-sized businesses.
It is recognized for its commitment to customer satisfaction, with a team of professionally trained operators ensuring high-quality service delivery.
Services
VoiceNation provides customer experience and contact center solutions supported by inbound customer support and appointment setting. These services cover live answering, call management, and order processing, tailored to support business functions that require reliable and professional customer interaction.
Capabilities
Inbound Customer Support
Multilingual Support
Appointment Setting
Order Management & Fulfilment
Industries Served
The company serves clients in healthcare, real estate, and retail. It has experience supporting small and medium-sized businesses with services aligned to industry-specific requirements and technology platforms, ensuring seamless communication and customer engagement.
Unique Stregths
VoiceNation is known for its award-winning proprietary software and commitment to 24/7 service, offering clients a robust solution for their communication needs. Its approach includes employing U.S.-based operators and utilizing advanced technology, which helps deliver consistency and reliability at scale.
Delivery Footprint
Headquartered in Duluth, Georgia, the company operates using an onshore delivery model. It serves clients across the United States, with teams dedicated to providing uninterrupted service every day of the year.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Real Estate & Property Management
Banking & Financial Services
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
VoiceNation
?
VoiceNation specializes in delivering customer experience and contact center solutions, focusing primarily on inbound customer support. Their service offerings extend to multilingual support, appointment setting, and order management and fulfillment, ensuring a comprehensive approach to client needs in various sectors.
What additional services does
VoiceNation
provide?
When was
VoiceNation
founded?
VoiceNation was established in 2002, marking over 21 years in the business as of 2024. Since its inception, the company has dedicated itself to providing high-quality live answering services that empower businesses to thrive and enhance their customer interactions.
What industry verticals does
VoiceNation
serve?
VoiceNation serves a diverse range of industries including Healthcare & Life Sciences, Real Estate & Property Management, Banking & Financial Services, and Retail & e-Commerce. This industry-specific focus allows them to tailor their services to meet the unique demands of each sector.
What delivery model does
VoiceNation
offer?
VoiceNation operates on an onshore delivery model, meaning that their services are provided from within the United States. This approach allows for seamless communication and a better understanding of the local market, ensuring that clients receive reliable and consistent support from U.S.-based operators.
How many employees and/or seats does
VoiceNation
have?
Can
VoiceNation
be considered a good service provider for startups?
Can
VoiceNation
be considered a good service provider for SMBs?
VoiceNation is particularly well-suited for small and medium-sized businesses. Their focus on providing tailored customer experience solutions, along with a commitment to 24/7 service, supports the growth needs of SMBs. The company’s experience in various sectors ensures that they can adapt their offerings to meet the specific challenges faced by smaller enterprises.
Can
VoiceNation
be considered a good service provider for enterprises?
While VoiceNation excels in serving small and medium-sized businesses, its offerings may also appeal to enterprises that prioritize reliable customer communication. Their use of advanced technology and a commitment to high-quality service can meet the demands of larger organizations, particularly those seeking a dependable partner for customer engagement.
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