VOICECOM
Customer Experience and Contact Center
Voicecom Group is a leading company that provides omnichannel customer experience management for various sectors, known for its ISO 9001 certification and innovative service solutions.
Size
201-500
Private
Mission
About
Voicecom Group offers omnichannel customer experience management along with back-office operations and sales support for clients in gaming, insurance, and healthcare. The company operates using an onshore and nearshore delivery model and supports clients across Europe and North Africa.
It is recognized for its commitment to quality, with a recent ISO 9001 certification that underscores its dedication to operational excellence and customer satisfaction.
Services
Voicecom Group provides omnichannel customer experience management supported by back-office operations and sales support services. These services include inbound customer support, technical support, outbound telesales, order management, and billing. Each solution is tailored to enhance customer engagement and satisfaction across various communication channels.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Outbound Telesales & Retention
Order Management & Fulfilment
Billing & Invoicing
Industries Served
The company serves clients in gaming and entertainment, insurance, and healthcare. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring effective communication and operational efficiency.
Unique Stregths
Voicecom Group is known for its innovative customer service solutions and dedication to quality, offering clients a robust operational framework. Its approach includes a strong focus on quality management, evidenced by its ISO 9001 certification, which helps deliver consistent service excellence at scale.
Delivery Footprint
Headquartered in Lyon, France, the company operates using both onshore and nearshore delivery models. It serves clients across Europe and North Africa, with teams working in hybrid environments to meet diverse client needs.
Certifications
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Verticals
Gaming & Entertainment
Insurance
Healthcare & Life Sciences
Clients
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What's the main service provided by
VOICECOM
?
VOICECOM specializes in delivering exceptional customer experience management through its contact center services. The company offers a comprehensive suite of solutions that includes inbound customer support, technical support at both Tier 1 and Tier 2 levels, outbound telesales and retention, as well as order management and billing services. Each of these services is meticulously designed to enhance customer satisfaction and engagement across various communication channels.
What additional services does
VOICECOM
provide?
In addition to its core customer experience management services, VOICECOM also offers a range of back-office operations and sales support services. These additional capabilities enhance the overall service portfolio, allowing the company to provide comprehensive solutions that support clients in various operational areas.
When was
VOICECOM
founded?
Established in 2011, VOICECOM has been operational for over a decade, marking its journey in the business process outsourcing industry. The company has grown significantly since its inception, developing a strong reputation for its quality service delivery and innovative solutions.
What industry verticals does
VOICECOM
serve?
VOICECOM serves a diverse range of industries, focusing primarily on Gaming & Entertainment, Insurance, and Healthcare & Life Sciences. This specialization allows the company to cater to the unique needs of its clients, ensuring effective communication and operational efficiency tailored to each sector.
What delivery model does
VOICECOM
offer?
How many employees and/or seats does
VOICECOM
have?
VOICECOM employs between 201 and 500 individuals, reflecting a robust workforce capable of supporting a variety of customer service operations. This size enables the company to maintain a balance between personalized service and the capacity to handle larger client demands efficiently.
Can
VOICECOM
be considered a good service provider for startups?
VOICECOM can be a valuable partner for startups looking to enhance their customer service capabilities. With a flexible service portfolio and a commitment to quality, the company can adapt its offerings to meet the unique challenges and budget constraints typically faced by new businesses. Their experience in various industries also positions them well to support startups in navigating their customer engagement strategies.
Can
VOICECOM
be considered a good service provider for SMBs?
For small and medium-sized businesses, VOICECOM presents a strong option, particularly due to its scalability and diverse service offerings. The company's experience across multiple sectors allows it to provide tailored solutions that can grow alongside SMBs, making it an effective partner for those looking to enhance their customer experience and operational efficiency.
Can
VOICECOM
be considered a good service provider for enterprises?
VOICECOM is well-equipped to serve enterprises and large organizations due to its significant workforce and proven commitment to quality, evidenced by its ISO 9001 certification. The company's ability to operate using both onshore and nearshore delivery models ensures that it can meet the sophisticated demands of larger clients, providing reliable and comprehensive customer support solutions.
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