Voice Teleservices
Customer Experience and Contact Center
Voice Teleservices is a specialized BPO company that provides customer experience and contact center solutions for healthcare, technology, travel, and non-profit sectors, known for its tailored tele-strategy services and long-term client partnerships.
Size
11-50
Private
1m-10m
Mission
About
Voice Teleservices offers customer experience and contact center solutions along with inbound customer support and outbound telesales for clients in healthcare, technology, travel, hospitality, and non-profit sectors. The company operates using an offshore delivery model and supports a diverse range of clients across various industries.
It is recognized for its commitment to accountability and bespoke client service, with a focus on building long-term loyalty and maximizing profitability through personalized engagement strategies.
Services
Voice Teleservices provides customer experience and contact center solutions supported by inbound customer support and outbound telesales. These services cover both inbound and outbound call center operations, and are tailored to support client engagement and sales growth.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
CX Consulting & Journey Mapping
Industries Served
The company serves clients in healthcare, technology, travel, hospitality, and non-profit sectors. It has experience supporting diverse businesses with services aligned to industry-specific requirements and technology platforms designed for effective customer interaction.
Unique Stregths
Voice Teleservices is known for its strategic consulting approach, offering clients customized tele-strategy services and hands-on training. Its commitment to long-term partnerships ensures that clients receive ongoing support and performance oversight, which helps deliver consistent results.
Delivery Footprint
Headquartered in Auburn, Maine, the company operates using an offshore delivery model. It serves clients across various industries, with teams working in flexible environments tailored to meet specific client needs.
Certifications
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Verticals
Healthcare & Life Sciences
Technology & SaaS
Non-Profit & NGOs
Travel Hospitality & Leisure
Clients
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What's the main service provided by
Voice Teleservices
?
Voice Teleservices specializes in providing comprehensive customer experience and contact center solutions. Their primary offerings include inbound customer support and outbound telesales, which are designed to enhance client engagement and drive sales growth. Additionally, they offer CX consulting and journey mapping services, ensuring that their clients can effectively connect with their customers through tailored communication strategies.
What additional services does
Voice Teleservices
provide?
In addition to their primary services, Voice Teleservices offers back-office operations and analytics and data services. These additional capabilities complement their customer support and telesales functions, providing clients with a more comprehensive suite of solutions designed to enhance operational efficiency and customer engagement.
When was
Voice Teleservices
founded?
Voice Teleservices was established in 2005, making it an experienced player in the business process outsourcing space. With nearly 19 years in operation as of 2024, the company has built a solid foundation and reputation for delivering high-quality customer service solutions.
What industry verticals does
Voice Teleservices
serve?
Voice Teleservices caters to a diverse range of industries, including Healthcare & Life Sciences, Technology & SaaS, Travel, Hospitality & Leisure, and Non-Profit & NGOs. This broad industry focus allows them to tailor their services to meet the specific needs of various sectors, ensuring effective customer interactions.
What delivery model does
Voice Teleservices
offer?
Voice Teleservices employs an offshore delivery model, which means that their services are provided from locations outside of the client's home country. This approach enables them to leverage cost efficiencies while maintaining high standards of service quality. By operating offshore, they can offer flexible and scalable solutions tailored to the unique requirements of their clients.
How many employees and/or seats does
Voice Teleservices
have?
Voice Teleservices has a workforce ranging between 11 to 50 employees. This size allows them to maintain a close-knit team that can deliver personalized service, ensuring that each client receives focused attention and dedicated support.
Can
Voice Teleservices
be considered a good service provider for startups?
Can
Voice Teleservices
be considered a good service provider for SMBs?
Can
Voice Teleservices
be considered a good service provider for enterprises?
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