Voice Marketing Ltd
Customer Experience and Contact Center
Capita plc is a leading business process outsourcing firm that provides customer experience and contact center services for telecommunications, retail, and utilities, known for its extensive operational capabilities and strategic acquisitions.
Size
1-10
Public
Mission
About
Capita plc offers customer experience and contact center services along with administration and support for clients in telecommunications, retail, and utilities. The company operates using an onshore model and supports a diverse range of sectors including government and private enterprises.
It is recognized for its significant market presence and strategic partnerships, with a history of securing large contracts that enhance its service offerings.
Services
Capita plc provides customer experience and contact center services, supported by administration and support functions. These services include outbound telesales and retention, tailored to enhance client engagement and drive sales performance.
Capabilities
Outbound Telesales & Retention
Industries Served
The company serves clients in telecommunications, retail, and utilities. It has experience supporting both public and private sector clients with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Capita plc is known for its extensive operational capabilities and strategic acquisitions, offering clients a broad range of services that ensure consistency and quality. Its approach includes leveraging a skilled workforce and advanced technology to deliver effective solutions at scale.
Delivery Footprint
Headquartered in Westminster, London, the company operates using an onshore delivery model. It serves clients across the UK, with teams working on-site to meet specific client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Retail & e-Commerce
Energy & Utilities
Clients
No items found.
What's the main service provided by
Voice Marketing Ltd
?
Voice Marketing Ltd specializes in customer experience and contact center services, primarily focusing on outbound telesales and retention strategies. This combination of services is designed to enhance client engagement and improve sales outcomes, ensuring that businesses can effectively connect with their customers and retain their loyalty.
What additional services does
Voice Marketing Ltd
provide?
When was
Voice Marketing Ltd
founded?
Voice Marketing Ltd was established in 2001, marking over 22 years of experience in the industry as of 2024. Since its inception, the company has focused on delivering quality customer service solutions and has built a reputation for its effective engagement strategies.
What industry verticals does
Voice Marketing Ltd
serve?
Voice Marketing Ltd operates within several key industries, including Telecommunications & Media, Retail & e-Commerce, as well as Energy & Utilities. This diverse industry focus allows the company to tailor its services to meet the specific needs and challenges of each sector.
What delivery model does
Voice Marketing Ltd
offer?
Voice Marketing Ltd employs an onshore delivery model, meaning that its services are provided within the same country as its clients, in this case, the United Kingdom. This approach allows for better communication, superior oversight, and a higher level of service consistency, all of which contribute to effective client relationships and project execution.
How many employees and/or seats does
Voice Marketing Ltd
have?
Voice Marketing Ltd has a small workforce, consisting of between 1 to 10 employees. This size allows for a more personalized approach to client service, enabling the company to adapt quickly to client needs and maintain high-quality interactions.
Can
Voice Marketing Ltd
be considered a good service provider for startups?
Voice Marketing Ltd may not be the ideal service provider for startups due to its small team size and focus on more established industries. Startups often require scalable solutions and a diverse range of services to support rapid growth, which may exceed the capabilities of a company with such a limited workforce.
Can
Voice Marketing Ltd
be considered a good service provider for SMBs?
Voice Marketing Ltd could be a suitable service provider for small and medium businesses (SMBs) looking for personalized customer engagement solutions. Their expertise in outbound telesales and retention aligns well with the needs of SMBs aiming to enhance customer relationships and drive sales without requiring extensive resources.
Can
Voice Marketing Ltd
be considered a good service provider for enterprises?
Voice Marketing Ltd may not be the best fit for large enterprises due to its small workforce and limited scalability. While they offer valuable services, larger organizations typically require a more robust infrastructure and a wider range of capabilities to support extensive operations and complex needs.
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