Voice Link of Columbus
Customer Experience and Contact Center
Voice Link is a telecommunications and BPO company that provides customer experience and contact center solutions for small businesses, known for its 24/7 live virtual receptionist services.
Size
1-10
Private
10m-50m
Mission
About
Voice Link offers customer experience and contact center solutions along with virtual receptionist support, call management, and appointment setting for clients in various industries. The company operates using an onshore model and supports small businesses across the United States.
It is recognized for its customer-centric approach, with a dedicated team available around the clock to ensure seamless communication and operational efficiency.
Services
Voice Link provides customer experience and contact center solutions supported by virtual receptionist services and specific offerings such as call management, message handling, and appointment scheduling. These services cover inbound communications and are tailored to support small businesses' communication needs.
Capabilities
Inbound Customer Support
Appointment Setting
Live Chat & Messaging Support
Email Support
Industries Served
The company serves clients in multiple industries, emphasizing flexibility to meet diverse business requirements. It has experience supporting small businesses with services aligned to their unique operational needs.
Unique Stregths
Voice Link is known for its compassionate and friendly staff, offering clients a reliable communication partner. Its approach includes 24/7 availability and customizable service levels, which help deliver consistent and efficient support.
Delivery Footprint
Headquartered in Columbus, Georgia, the company operates using an onshore delivery model. It serves clients across the United States, with teams dedicated to ensuring quality customer interactions.
Certifications
No items found.
Verticals
No items found.
Clients
Swiss Agency for Development and Cooperation
Microsoft Corporation
What's the main service provided by
Voice Link of Columbus
?
Voice Link of Columbus specializes in providing customer experience and contact center solutions, focusing on supporting small businesses across various sectors. Their offerings include inbound customer support, appointment setting, live chat and messaging assistance, as well as email support. This comprehensive range ensures that clients receive tailored communication solutions to meet their specific operational needs.
What additional services does
Voice Link of Columbus
provide?
When was
Voice Link of Columbus
founded?
Voice Link of Columbus was established in 1989, which means it has been in operation for approximately 35 years. This extensive experience in the customer service industry has allowed the company to develop a deep understanding of client needs and market dynamics.
What industry verticals does
Voice Link of Columbus
serve?
What delivery model does
Voice Link of Columbus
offer?
Voice Link of Columbus utilizes an onshore delivery model for its services. This means that their operations are based within the United States, providing clients with the advantage of local support and communication. Onshore delivery typically results in better alignment with client expectations and a deeper cultural understanding, leading to enhanced customer interactions.
How many employees and/or seats does
Voice Link of Columbus
have?
Voice Link of Columbus has a small workforce, with between 1 to 10 employees. This intimate team size allows for personalized service and close-knit collaboration, ensuring that clients receive dedicated attention and support tailored to their needs.
Can
Voice Link of Columbus
be considered a good service provider for startups?
While Voice Link of Columbus primarily caters to small businesses, their range of customer support services can also be beneficial for startups. The company's flexible service offerings, including inbound customer support and appointment setting, can help new ventures establish effective communication channels without the need for extensive internal resources. Their experience in handling diverse client needs allows startups to focus on their core operations while relying on Voice Link for essential customer interactions.
Can
Voice Link of Columbus
be considered a good service provider for SMBs?
Voice Link of Columbus is particularly well-suited for small and medium-sized businesses, given its tailored service offerings and commitment to customer satisfaction. With an emphasis on flexibility and personalized support, the company can effectively cater to the unique needs of SMBs. Their onshore delivery model further enhances the quality of service, making them a reliable partner for businesses looking to improve their customer engagement without overwhelming their operational capabilities.
Can
Voice Link of Columbus
be considered a good service provider for enterprises?
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