Voco
Customer Experience and Contact Center
voco Hotels is a premium hotel brand that provides customer experience and contact center services for the travel, hospitality, and leisure sectors, known for its unique blend of local charm and consistent quality.
Size
1K-5K
Private
50m-100m
Mission
To deliver thoughtful, personalized, and locally-inspired hospitality experiences.
About
voco Hotels offers customer experience and contact center services along with inbound customer support and outbound telesales & retention for clients in the travel, hospitality, and leisure sectors. The company operates using an onshore, nearshore, and offshore model and supports a diverse range of clients globally.
It is recognized for its unstuffy luxury approach, with a commitment to sustainability and personalized guest experiences that create memorable stays.
Services
voco Hotels provides customer experience and contact center services supported by inbound customer support and outbound telesales & retention. These services cover various channels and are tailored to support hospitality-related client needs, ensuring a seamless guest experience.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Industries Served
The company serves clients in the travel, hospitality, and leisure sectors. It has experience supporting hotel brands and hospitality businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
voco Hotels is known for its unique balance of local charm and consistent quality, offering clients a distinctive and enjoyable hotel experience. Its approach includes personalized service and thoughtful touches that enhance guest satisfaction, which helps deliver consistency at scale.
Delivery Footprint
Headquartered under the InterContinental Hotels Group (IHG), the company operates using an onshore, nearshore, and offshore delivery model. It serves clients across 25+ countries, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
Voco
?
Voco specializes in providing exceptional customer experience and contact center services, focusing primarily on inbound customer support and outbound telesales and retention. These offerings are meticulously designed to cater to the unique needs of clients in the travel, hospitality, and leisure sectors, ensuring a seamless and satisfying experience for their customers.
What additional services does
Voco
provide?
In addition to their core offerings, Voco also provides IT infrastructure and managed services. This expanded service portfolio allows them to support clients with comprehensive solutions that go beyond customer interaction, enhancing operational efficiency and technological capabilities.
When was
Voco
founded?
Voco was established in 2018, marking its entry into the market as a fresh and innovative player in the hospitality industry. As of 2024, the company has been in operation for six years, building a reputation for delivering high-quality services tailored to the needs of its clients.
What industry verticals does
Voco
serve?
Voco serves a diverse range of sectors, specifically focusing on the Travel, Hospitality & Leisure industries. This specialization allows them to effectively address the unique challenges and requirements faced by businesses within these fields.
What delivery model does
Voco
offer?
Voco employs a flexible delivery model that includes onshore, nearshore, and offshore solutions. Onshore delivery involves providing services from the same country as the client, nearshore refers to services offered from nearby countries, and offshore means operations are conducted from distant locations. This multi-faceted approach enables them to effectively meet the varying needs of their clients across different geographical regions.
How many employees and/or seats does
Voco
have?
Voco has a workforce comprising between 1,000 and 5,000 employees. This substantial team size allows the company to efficiently manage a wide array of projects and deliver high-quality services to their clients.
Can
Voco
be considered a good service provider for startups?
While Voco's primary focus is on serving established businesses in the travel and hospitality sectors, their scalable services could also benefit startups looking to establish a foothold in these industries. Their experience in customer support and telesales can provide emerging companies with valuable insights and operational support to enhance their initial growth phases.
Can
Voco
be considered a good service provider for SMBs?
Voco presents a viable option for small and medium businesses, particularly those operating in the travel and hospitality sectors. Their flexible service offerings and ability to scale operations make them a suitable partner for SMBs looking to enhance customer engagement and retention without the overhead of large-scale operations.
Can
Voco
be considered a good service provider for enterprises?
Voco is well-suited for enterprises and large companies, offering robust and reliable services that cater to sophisticated operational needs. With their extensive experience in the hospitality sector and a comprehensive delivery model, they can effectively support large-scale operations while ensuring consistent quality and a personalized customer experience.
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