Voca CX Outsourcing
Customer Experience and Contact Center
Voca CX Outsourcing is a nearshore BPO provider that offers customer experience and contact center solutions for banking, financial services, travel, hospitality, leisure, government, public sector, and telecommunications, known for its exceptional customer service and operational efficiency.
Size
1-10
Private
Mission
About
Voca CX Outsourcing offers customer experience and contact center solutions along with inbound customer support, order management & fulfillment, customer & marketing analytics, and automation & RPA enablement for clients in banking, financial services, travel, hospitality, leisure, government, public sector, and telecommunications. The company operates using a nearshore delivery model and supports U.S. businesses.
It is recognized for its experienced customer service agents and commitment to enhancing customer satisfaction, with a seamless blend of technology and human expertise that drives operational efficiency.
Services
Voca CX Outsourcing provides customer experience and contact center solutions supported by inbound customer support, order management & fulfillment, customer & marketing analytics, and automation & RPA enablement. These services cover various channels and are tailored to support client needs in enhancing customer engagement and operational efficiency.
Capabilities
Inbound Customer Support
Order Management & Fulfilment
Customer & Marketing Analytics
Automation & RPA Enablement
Industries Served
The company serves clients in banking, financial services, travel, hospitality, leisure, government, public sector, and telecommunications. It has experience supporting high-growth companies with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Voca CX is known for its outstanding customer service and operational efficiency, offering clients a team of experienced agents with over three years of experience. Its approach includes a combination of AI integration with live agents, ensuring high-quality support that drives customer retention and maximizes customer value.
Delivery Footprint
Headquartered in Sheridan, Wyoming, the company operates using a nearshore delivery model. It serves clients primarily in the U.S., with teams working in a hybrid environment to meet diverse client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Government & Public Sector
Telecommunications & Media
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
Voca CX Outsourcing
?
Voca CX Outsourcing specializes in delivering customer experience and contact center solutions. Their primary offerings encompass inbound customer support, order management and fulfillment, customer and marketing analytics, as well as automation and RPA enablement. This comprehensive suite of services is designed to enhance client engagement and optimize operational efficiencies across various channels.
What additional services does
Voca CX Outsourcing
provide?
When was
Voca CX Outsourcing
founded?
Voca CX Outsourcing was established in 2021, making it a relatively new player in the outsourcing industry. As of 2024, the company has been in operation for approximately three years, during which it has developed a reputation for providing exceptional customer service and innovative solutions tailored to client needs.
What industry verticals does
Voca CX Outsourcing
serve?
Voca CX Outsourcing serves a diverse range of industries, including Banking & Financial Services, Travel, Hospitality & Leisure, Government & Public Sector, and Telecommunications & Media. This industry-specific focus allows the company to tailor its services to meet the unique requirements of each sector.
What delivery model does
Voca CX Outsourcing
offer?
Voca CX Outsourcing utilizes both nearshore and offshore delivery models to effectively serve its clients. Nearshore delivery typically involves providing services from a neighboring country, allowing for better communication and cultural alignment, while offshore delivery refers to services provided from a more distant location. This dual approach enables the company to offer flexible solutions and access a broader talent pool, ensuring high-quality service for U.S. businesses.
How many employees and/or seats does
Voca CX Outsourcing
have?
Voca CX Outsourcing has a small workforce, comprising between 1 to 10 employees. This size indicates a boutique operation, allowing for personalized service and close relationships with clients, which can be a significant advantage in delivering tailored customer experience solutions.
Can
Voca CX Outsourcing
be considered a good service provider for startups?
Voca CX Outsourcing can be a suitable service provider for startups looking for personalized and specialized customer support solutions. With a small team that offers tailored services, the company can provide the agility and flexibility that startups often require as they scale. Their focus on enhancing customer engagement through innovative approaches makes them a valuable partner for new businesses aiming to establish strong customer relationships early on.
Can
Voca CX Outsourcing
be considered a good service provider for SMBs?
For small and medium businesses, Voca CX Outsourcing presents a compelling option due to its adaptable service offerings and commitment to customer satisfaction. The company's experience in various industries equips them to support the growth of SMBs by providing scalable solutions that can evolve with their needs. Their nearshore delivery model also ensures that they can maintain close communication and responsiveness, crucial for the dynamic environment of small and medium enterprises.
Can
Voca CX Outsourcing
be considered a good service provider for enterprises?
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