VMG BPO
Customer Experience and Contact Center
VMG BPO is a trusted outsourcing firm that provides customer experience and contact center solutions for retail, real estate, technology, and consumer products, known for its commitment to quality and client confidentiality.
Size
Private
Mission
About
VMG BPO offers customer experience and contact center solutions along with back-office operations for clients in retail, real estate, technology, and consumer products. The company operates using an offshore model and supports global businesses.
It is recognized for its competitive pricing and consistent quality delivery, with a strong emphasis on safeguarding client information and building long-term relationships.
Services
VMG BPO provides customer experience and contact center solutions supported by back-office operations and specific offerings such as inbound customer support, technical support, live chat, and email support. These services cover various channels and are tailored to support diverse client needs, from small tasks to large-scale operations.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Live Chat & Messaging Support
Email Support
Outbound Telesales & Retention
Social Media Customer Care
Content Moderation
Document Indexing & Digitisation
Data Entry & Data Processing
Order Management & Fulfilment
Campaign Management
SEO & Website Optimisation
Social Media Management
Industries Served
The company serves clients in retail, real estate, technology, and consumer products. It has experience supporting businesses of all sizes with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
VMG BPO is known for its client-focused approach and commitment to quality, offering clients reliable and cost-effective solutions. Its approach includes forming dedicated teams and providing 24/7 support, which helps deliver consistency at scale.
Delivery Footprint
Headquartered in Bangalore, India, the company operates using an offshore delivery model. It serves clients across various global markets, with teams working remotely to ensure continuous support tailored to client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Real Estate & Property Management
Technology & SaaS
Non-Profit & NGOs
Gaming & Entertainment
Clients
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What's the main service provided by
VMG BPO
?
VMG BPO specializes in delivering comprehensive customer experience and contact center solutions, complemented by robust back-office operations. Their service offerings encompass a wide range of support options, including inbound and technical support, live chat and messaging services, email assistance, outbound telesales and retention, social media customer care, content moderation, document indexing and digitization, data entry and processing, order management and fulfillment, campaign management, as well as SEO and website optimization. This extensive portfolio ensures that VMG BPO caters to diverse client requirements across various channels.
What additional services does
VMG BPO
provide?
In addition to its primary focus on customer experience and contact center solutions, VMG BPO also offers a range of back-office operations. These additional capabilities enhance the overall service portfolio, allowing clients to benefit from streamlined processes and improved operational efficiency.
When was
VMG BPO
founded?
VMG BPO was established in 2005, marking nearly two decades of experience in the business process outsourcing industry. Since its inception, the company has grown to become a key player in providing customer experience and contact center solutions, while continually adapting to the evolving needs of its clients.
What industry verticals does
VMG BPO
serve?
VMG BPO serves a diverse array of industries including Retail & e-Commerce, Real Estate & Property Management, Technology & SaaS, Non-Profit & NGOs, and Gaming & Entertainment. This broad industry focus allows the company to tailor its services to meet the unique requirements of different sectors.
What delivery model does
VMG BPO
offer?
VMG BPO operates using an offshore delivery model, which means that its services are executed from a location outside of the client's country, specifically from India. This model allows the company to provide cost-effective solutions while maintaining a high level of service quality. Offshore operations enable VMG BPO to leverage skilled talent and technology efficiently, ensuring that clients receive reliable support around the clock.
How many employees and/or seats does
VMG BPO
have?
Can
VMG BPO
be considered a good service provider for startups?
VMG BPO is well-suited to support startups, particularly those looking for cost-effective solutions to establish their customer service and operational capabilities. With a broad range of services tailored to meet various needs, startups can leverage VMG BPO's expertise to ensure a solid foundation for growth. Their offshore delivery model further benefits startups by providing access to skilled resources without the overhead of local hiring.
Can
VMG BPO
be considered a good service provider for SMBs?
Small and medium businesses will find VMG BPO to be a valuable partner due to its scalable service offerings and commitment to quality. The flexibility in their service delivery allows SMBs to adjust their support needs as they grow, ensuring that they can effectively manage customer interactions and back-office operations without compromising on quality. With experience across multiple industries, VMG BPO can provide tailored solutions that help SMBs thrive in competitive markets.
Can
VMG BPO
be considered a good service provider for enterprises?
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