VKALP specializes in providing comprehensive customer experience and contact center solutions, primarily tailored for the banking and financial services sector. Their service offerings include inbound customer support, outbound telesales and retention, as well as data entry and data processing services. This diverse range of solutions is designed to meet the specific operational needs of their clients, ensuring effective communication and customer satisfaction.

In addition to their core offerings in customer experience and contact center services, VKALP also provides back-office operations. This includes supporting clients with various administrative tasks that complement their main services, enhancing overall operational efficiency.

VKALP was established in 2022, marking its entry into the outsourcing industry. As of 2024, the company has been in operation for approximately two years, during which it has built a solid foundation in delivering quality services to its clients.

VKALP primarily serves the banking and financial services sectors. With a strong focus on these industries, the company is well-equipped to address the unique challenges and requirements of businesses operating in this field.

VKALP employs an offshore delivery model, which means that their services are provided from a different geographical location than that of their clients. This approach allows them to leverage cost efficiencies and access a skilled workforce, while still maintaining a high level of service quality. The offshore model is particularly beneficial for clients looking for reliable and scalable solutions to their customer service and back-office needs.

VKALP has a workforce ranging from 201 to 500 employees. This size allows the company to maintain a balance between personalized service and the capacity to handle larger projects, ensuring that they can effectively meet the demands of their clients.