Vixicom Llc
Software Engineering and Product Development
Vixicom LLC is a leading provider of customer interaction solutions that provides software engineering and product development for healthcare, retail, technology, and telecommunications, known for its multilingual capabilities and state-of-the-art facilities.
Size
201-500
Private
50m-100m
Mission
To deliver high-quality customer service and support solutions based on trust, integrity, dedication, perseverance, and excellence.
About
Vixicom LLC offers software engineering and product development along with customer experience and contact center, back-office operations, and sales and lead-generation services for clients in healthcare, retail, technology, and telecommunications. The company operates using a nearshore model and supports global clients, including Fortune 500 companies.
It is recognized for its rigorous agent training and quality assurance processes, with a commitment to building long-term relationships and delivering scalable outsourcing solutions.
Services
Vixicom LLC provides software engineering and product development supported by customer experience and contact center, back-office operations, and sales and lead-generation services. These services include web development, technical support, inbound customer support, outbound telesales, and multilingual support, tailored to enhance operational efficiency and customer satisfaction.
Capabilities
Web Development
Technical Support (Tier 1/2)
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Sales Chat & Live Demonstrations
Inbound Lead Qualification
Industries Served
The company serves clients in healthcare, retail, technology, and telecommunications. It has experience supporting Fortune 500 companies and other international organizations with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Vixicom is known for its state-of-the-art facilities and multilingual capabilities, offering clients a strategic advantage in global markets. Its approach includes a rigorous agent training program and quality assurance practices, which help deliver consistent service excellence at scale.
Delivery Footprint
Headquartered in Madisonville, Louisiana, the company operates using a nearshore delivery model from its facility in Santo Domingo, Dominican Republic. It serves clients across North America and beyond, with teams working in a hybrid environment to meet diverse client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Retail & e-Commerce
Technology & SaaS
Telecommunications & Media
Clients
No items found.
What's the main service provided by
Vixicom Llc
?
Vixicom LLC specializes in software engineering and product development, complemented by a suite of customer experience solutions. Their service offerings include web development, technical support at both Tier 1 and Tier 2 levels, inbound customer support, outbound telesales and retention efforts, multilingual support, and sales chat alongside live demonstrations. This diverse range of services is designed to enhance operational efficiency and elevate customer satisfaction across various industries.
What additional services does
Vixicom Llc
provide?
In addition to their primary offerings, Vixicom LLC also provides back-office operations. This service complements their main capabilities, allowing clients to streamline their processes and focus on core business activities while relying on Vixicom for essential administrative support.
When was
Vixicom Llc
founded?
Vixicom LLC was established in 2004, marking nearly 20 years in the business by 2024. Since its inception, the company has focused on delivering high-quality customer service and innovative support solutions, establishing itself as a reliable partner in the BPO sector.
What industry verticals does
Vixicom Llc
serve?
Vixicom LLC serves a diverse array of industries, specifically focusing on Healthcare & Life Sciences, Retail & e-Commerce, Technology & SaaS, and Telecommunications & Media. This broad industry expertise enables the company to tailor its services to meet the unique demands of each sector.
What delivery model does
Vixicom Llc
offer?
Vixicom LLC operates using a nearshore delivery model, which allows them to efficiently provide services from their facility in Santo Domingo, Dominican Republic. This approach combines the advantages of proximity to North American clients with the cost-effectiveness of operating in a nearby region, facilitating smoother communication and collaboration.
How many employees and/or seats does
Vixicom Llc
have?
Vixicom LLC employs a workforce ranging from 201 to 500 individuals. This size enables the company to maintain a robust operational capacity while ensuring a personalized approach to client engagements.
Can
Vixicom Llc
be considered a good service provider for startups?
Can
Vixicom Llc
be considered a good service provider for SMBs?
Vixicom LLC is particularly well-suited for small and medium businesses (SMBs). With a diverse service portfolio and a commitment to scalability, the company can adapt its solutions to meet the evolving needs of growing businesses. Their nearshore delivery model also provides SMBs with access to quality services at competitive rates, making them a valuable partner in facilitating growth and operational efficiency.
Can
Vixicom Llc
be considered a good service provider for enterprises?
Vixicom LLC is an excellent choice for enterprises and large companies. With experience serving Fortune 500 clients, the company demonstrates a capacity for delivering reliable, high-quality services at scale. Their rigorous training and quality assurance processes ensure that enterprises receive consistent service excellence, making Vixicom a trusted partner for sophisticated outsourcing needs.
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