Vivetic specializes in back-office operations, providing a comprehensive range of services tailored to enhance operational efficiency. Their offerings include data entry and processing, document indexing and digitization, automation through RPA enablement, as well as data annotation and labeling, which encompasses image, video, and text annotation. This diverse portfolio allows Vivetic to address various operational needs and improve the customer experience across multiple channels.

In addition to their main focus on back-office operations, Vivetic offers a variety of supplementary services, including customer experience and contact center solutions, as well as sales and lead-generation services. This expanded service portfolio enhances their ability to support clients across different aspects of business operations.

Vivetic was established in 1996, marking over 27 years of experience in the business process outsourcing industry. Since its inception, the company has developed a strong reputation for optimizing service delivery and enhancing client operations, positioning itself as a reliable partner in various sectors.

Vivetic serves a variety of industries, focusing primarily on Retail & e-Commerce, Technology & SaaS, and Non-Profit & NGOs. This industry-specific expertise enables them to deliver tailored solutions that meet the unique demands of each sector.

Vivetic employs a hybrid delivery model that combines onshore, offshore, and nearshore operations to best meet client needs. Onshore services are delivered from the client's country, offshore services are provided from locations abroad, and hybrid approaches mix the two for optimized efficiency. This flexible delivery strategy ensures that Vivetic can adapt to diverse operational requirements and client preferences.

Vivetic employs between 501 and 1,000 individuals, which allows them to maintain a robust workforce capable of delivering high-quality services. This size not only supports a diverse range of operations but also ensures that the company can scale its efforts according to client demands.

Vivetic is well-suited to support small and medium-sized businesses (SMBs) with its flexible service offerings and scalable solutions. The company’s substantial workforce allows for personalized attention and tailored services, which are critical for SMBs looking to optimize their operations without overextending resources. Moreover, their experience in various industries enables them to provide insights and solutions that can drive growth for SMBs.

Vivetic is a strong contender for enterprise-level clients due to its established reputation and extensive service offerings. With a workforce of over 500 employees, they have the capacity to manage large-scale operations efficiently. Their hybrid delivery model further enhances their ability to provide reliable and sophisticated services, making them a suitable partner for enterprises seeking comprehensive outsourcing solutions.