Visionary Solutions
Customer Experience and Contact Center
Visionary Solutions Inc. is a business consulting firm that provides customer experience and contact center services for retail and e-commerce, known for its innovative strategies and state-of-the-art technology.
Size
51-200
Private
1m-10m
Mission
To support and grow businesses by creating opportunities and success through long-term relationships, emphasizing character and integrity in operations.
About
Visionary Solutions Inc. offers customer experience and contact center services along with back-office operations and sales lead generation for clients in retail and e-commerce. The company operates using a hybrid delivery model and supports North American and European clients.
It is recognized for its commitment to efficiency and integrity, with approximately 90 dedicated employees delivering high-quality services from multiple locations.
Services
Visionary Solutions Inc. provides customer experience and contact center services supported by back-office operations and sales lead generation. These services cover inbound customer support, outbound telesales, email support, order management, billing, and document indexing. Each solution is tailored to support client needs across various business functions.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Email Support
Order Management & Fulfilment
Billing & Invoicing
Document Indexing & Digitisation
Industries Served
The company serves clients in retail and e-commerce. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring optimized performance and customer satisfaction.
Unique Stregths
Visionary Solutions Inc. is known for its innovative strategies and state-of-the-art technology, offering clients a flexible and scalable approach to outsourcing. Its operational practices include a commitment to character and integrity, which help deliver consistent results at scale.
Delivery Footprint
Headquartered in Miami, Florida, the company operates using a hybrid delivery model. It serves clients across North America and Europe, with teams working in both onshore and offshore environments depending on client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Real Estate & Property Management
Clients
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What's the main service provided by
Visionary Solutions
?
Visionary Solutions specializes in enhancing customer experience through its primary service offerings in customer experience and contact center operations. This includes a variety of tailored solutions such as inbound customer support, outbound telesales and retention, email support, order management, billing and invoicing, as well as document indexing and digitization. By focusing on these areas, the company aims to meet diverse client needs effectively.
What additional services does
Visionary Solutions
provide?
In addition to its primary offerings, Visionary Solutions provides a range of back-office operations and sales lead-generation services. This extended portfolio enables the company to support clients in various business functions, further enhancing their operational capabilities and overall business performance.
When was
Visionary Solutions
founded?
Founded in 2006, Visionary Solutions has been in operation for 18 years as of 2024. The company has steadily grown and adapted in the dynamic business process outsourcing landscape, establishing a reputation for reliability and integrity in its service delivery.
What industry verticals does
Visionary Solutions
serve?
Visionary Solutions primarily serves clients in the Retail & e-Commerce and Real Estate & Property Management sectors. This focused approach allows the company to tailor its services to meet the specific needs and challenges of these industries, ensuring high levels of customer satisfaction and operational efficiency.
What delivery model does
Visionary Solutions
offer?
Visionary Solutions employs a hybrid delivery model that combines onshore, nearshore, offshore, and a multi-shore mix. This flexible approach enables the company to leverage different geographic advantages, ensuring that services are delivered efficiently and effectively according to client requirements. Onshore services involve operations within the same country, nearshore refers to services delivered in nearby countries, while offshore operations take place in more distant locations, optimizing cost and resource allocation.
How many employees and/or seats does
Visionary Solutions
have?
Visionary Solutions has a workforce ranging from 51 to 200 employees. This size allows the company to maintain a dedicated team that is agile and capable of adapting to various client needs while providing high-quality services.
Can
Visionary Solutions
be considered a good service provider for startups?
Visionary Solutions can be a suitable service provider for startups looking to establish a strong customer support foundation. With its focus on customer experience and a tailored approach to service delivery, startups can benefit from the company's expertise in inbound and outbound services. Additionally, the flexible delivery model allows startups to scale operations as they grow, which is crucial for new businesses navigating market challenges.
Can
Visionary Solutions
be considered a good service provider for SMBs?
Visionary Solutions is well-positioned to support small and medium-sized businesses (SMBs) due to its scalable service offerings and commitment to building long-term partnerships. The company’s diverse range of services, from customer support to back-office operations, enables SMBs to enhance their operational efficiency and customer interactions without the burden of extensive infrastructure investments. This flexibility makes it an attractive option for businesses aiming for growth while managing costs effectively.
Can
Visionary Solutions
be considered a good service provider for enterprises?
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