Visaya KPO
Customer Experience and Contact Center
VISAYA KPO is a Filipino firm that provides customer experience and contact center services for healthcare, education, retail, and financial sectors, known for its dedication to exceptional service delivery and innovative solutions.
Size
201-500
Private
Mission
To foster robust partnerships, provide exemplary services, and contribute to clients' success.
About
VISAYA KPO offers customer experience and contact center services along with back-office operations and finance and accounting solutions for clients in healthcare, education, retail, and financial services. The company operates using an offshore model and supports clients primarily in the United States.
It is recognized for its commitment to excellence and innovation, with a strong focus on measurable outcomes that contribute to clients' success.
Services
VISAYA KPO provides customer experience and contact center services, supported by back-office operations and finance and accounting solutions. These services include inbound customer support, outbound telesales, technical support, and billing and invoicing, tailored to meet the specific needs of clients and enhance their operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
CX Consulting & Journey Mapping
Billing & Invoicing
Procurement Administration
Accounts Receivable
Payroll Processing
Talent Sourcing & Screening
Industries Served
The company serves clients in healthcare, education, retail, and financial services. It has experience supporting various organizations with services aligned to industry-specific requirements and technology platforms, ensuring seamless integration and operational effectiveness.
Unique Stregths
VISAYA KPO is known for its dedication to delivering exceptional services and fostering robust partnerships, offering clients innovative solutions that drive measurable impact. Its approach includes a strong emphasis on integrity and transparency, which helps build trust and long-term relationships with clients.
Delivery Footprint
Headquartered in Manila, Philippines, the company operates using an offshore delivery model. It serves clients across the United States, with teams working in remote environments to provide flexible and scalable solutions that adapt to client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Education & EdTech
Retail & e-Commerce
Technology & SaaS
Banking & Financial Services
Clients
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What's the main service provided by
Visaya KPO
?
Visaya KPO specializes in customer experience and contact center services, delivering a range of solutions designed to enhance operational efficiency. Their offerings include inbound customer support, outbound telesales and retention, technical support at both Tier 1 and Tier 2 levels, as well as CX consulting and journey mapping. Additionally, they provide billing and invoicing, procurement administration, accounts receivable, payroll processing, and talent sourcing and screening, ensuring a comprehensive service portfolio tailored to client needs.
What additional services does
Visaya KPO
provide?
In addition to their primary offerings, Visaya KPO also provides essential back-office operations and finance and accounting solutions. These additional services include a variety of functions that support their clients' operational needs, further enhancing their comprehensive service capabilities.
When was
Visaya KPO
founded?
Visaya KPO was established in 2007, marking over 16 years in the business. Since its inception, the company has developed a reputation for excellence and innovation in the business process outsourcing sector, focusing on delivering measurable outcomes that foster client success.
What industry verticals does
Visaya KPO
serve?
Visaya KPO serves a diverse array of industries, including Healthcare & Life Sciences, Education & EdTech, Retail & e-Commerce, Technology & SaaS, as well as Banking & Financial Services. This broad industry focus allows them to tailor their services to meet the unique requirements of various sectors.
What delivery model does
Visaya KPO
offer?
Visaya KPO employs a combination of offshore and nearshore delivery models. Offshore services involve operating from locations outside the client's country, which can lead to cost savings and access to a wider talent pool. Nearshore services, on the other hand, typically involve operations in nearby countries, offering a balance of geographic proximity and cultural affinity, thus enhancing collaboration and efficiency.
How many employees and/or seats does
Visaya KPO
have?
Visaya KPO has a workforce ranging between 201 and 500 employees. This size allows them to maintain a balance between personalized service and the capability to handle larger projects, making them adaptable to the needs of their clients.
Can
Visaya KPO
be considered a good service provider for startups?
Visaya KPO can be a suitable service provider for startups, especially those looking for flexible and scalable solutions. With a robust portfolio that includes customer support and back-office operations, they can help startups establish a strong operational foundation without the heavy overhead associated with larger firms. Their offshore delivery model also allows startups to benefit from cost-effective services while focusing on their core business growth.
Can
Visaya KPO
be considered a good service provider for SMBs?
Visaya KPO is well-positioned to support small and medium businesses due to their adaptable service offerings and experience across various industries. Their ability to provide both customer experience solutions and essential back-office functions allows SMBs to streamline operations efficiently. Furthermore, their commitment to fostering partnerships can help these businesses scale and grow in competitive markets.
Can
Visaya KPO
be considered a good service provider for enterprises?
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