Virtudesk
Back-Office Operations
Virtudesk is a premier virtual assistant provider that provides back-office operations for diverse industries, known for its highly trained remote professionals from the Philippines.
Size
Private
Mission
To help business owners optimize and automate their systems and processes, teach effective delegation, and enable focus on revenue-generating activities.
About
Virtudesk offers back-office operations along with customer experience and contact center services for clients in various industries. The company operates using an offshore model and supports both B2B and B2C clients.
It is recognized for its advanced technology platform, with proprietary tools that enhance workflow and productivity, ensuring effective management of virtual assistant services.
Services
Virtudesk provides back-office operations supported by customer experience and contact center services, marketing operations, and sales lead-generation services. These services cover inbound customer support, email support, lead research, and appointment setting, tailored to support business functions such as administrative tasks and customer engagement.
Capabilities
Inbound Customer Support
Email Support
Multilingual Support
Lead Research & List Building
Outbound SDR / Cold Calling
Inbound Lead Qualification
Appointment Setting
Campaign Management
Social Media Management
Email Marketing Production
Content Creation & Localisation
Industries Served
The company serves clients in diverse industries, including retail, telecommunications, and e-commerce. It has experience supporting both B2B and B2C clients with services aligned to industry-specific requirements and technology platforms such as CRM systems and VoIP solutions.
Unique Stregths
Virtudesk is known for its highly trained virtual assistants and dedicated account management, offering clients personalized support and expertise. Its approach includes continuous training and development for virtual assistants, ensuring top-tier client service and operational efficiency.
Delivery Footprint
Headquartered in Bellevue, Washington, the company operates using an offshore delivery model. It serves clients across various regions, with teams primarily based in the Philippines, providing flexibility and scalability to meet client needs.
Certifications
No items found.
Verticals
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Clients
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What's the main service provided by
Virtudesk
?
Virtudesk specializes in back-office operations, providing a comprehensive suite of services designed to enhance business efficiency. Their offerings include inbound customer support, email support, and multilingual support, as well as lead research and list building. Additionally, they excel in outbound sales development, inbound lead qualification, appointment setting, campaign management, social media management, email marketing production, and content creation and localization. This diverse range of services ensures that business owners can effectively streamline their operations and enhance customer engagement.
What additional services does
Virtudesk
provide?
In addition to their core services in back-office operations, Virtudesk also offers a range of supplementary services that enhance their clients' overall business capabilities. These include customer experience and contact center solutions, marketing operations, and sales lead-generation services. This extended service portfolio enables clients to benefit from a holistic approach to their operational needs, ensuring comprehensive support across various business functions.
When was
Virtudesk
founded?
Founded in 2016, Virtudesk has been operating for approximately eight years. Since its inception, the company has focused on delivering exceptional virtual assistance and back-office support, helping businesses optimize their processes and improve their operational efficiency.
What industry verticals does
Virtudesk
serve?
What delivery model does
Virtudesk
offer?
Virtudesk utilizes an offshore delivery model, which means that their services are provided from locations outside the client's home country—in this case, primarily from the Philippines. This approach allows Virtudesk to offer cost-effective solutions while maintaining high-quality service. By leveraging an offshore model, they can tap into a global talent pool, providing flexibility and scalability to meet the diverse needs of their clients.
How many employees and/or seats does
Virtudesk
have?
Can
Virtudesk
be considered a good service provider for startups?
For startups, Virtudesk presents a compelling option as a service provider due to their versatile range of services and cost-effective offshore delivery model. Startups often require flexible solutions that can adapt to their evolving needs, and Virtudesk's ability to provide tailored support in areas like customer engagement and administrative tasks can significantly alleviate the burden on new business owners. Their focus on optimizing processes and effective delegation can be particularly beneficial for startups aiming to scale efficiently without compromising on quality.
Can
Virtudesk
be considered a good service provider for SMBs?
Virtudesk is an excellent choice for small and medium-sized businesses (SMBs) seeking reliable support in their operations. With a broad spectrum of services that cater to various business needs and an offshore delivery model that offers scalability, Virtudesk can effectively accommodate the growth trajectories of SMBs. Their expertise in customer experience and back-office operations ensures that these businesses can focus on core activities while benefiting from specialized support tailored to their industry's demands.
Can
Virtudesk
be considered a good service provider for enterprises?
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