
Virtualist Call Center Services
Customer Experience and Contact Center
The Virtualists is a call center company that provides customer experience and contact center solutions for technology and healthcare sectors, known for its commitment to reliability and superior operational management.
Size
11-50
Private
Mission
To create a reliable environment committed to delivering superior results through effective operations management and leadership.
About
The Virtualists offers customer experience and contact center solutions along with virtual assistant and technical support services for clients in technology and healthcare. The company operates using a nearshore and offshore model and supports small and medium-sized businesses.
It is recognized for its highly competent operations managers and advanced monitoring systems, ensuring tailored support that enhances productivity and profitability.
Services
The Virtualists provides customer experience and contact center solutions, supported by virtual assistant and technical support services. These services include inbound customer support, technical assistance, and quality assurance monitoring, tailored to support the unique needs of small and medium-sized businesses.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Quality Assurance & Monitoring
Content Moderation
Industries Served
The company serves clients in technology and healthcare sectors. It has experience supporting small and medium-sized enterprises with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
The Virtualists is known for its commitment to reliability and superior operational management, offering clients a collaborative environment that fosters productivity and stability. Its approach includes effective day-to-day operations management, which helps deliver consistency at scale.
Delivery Footprint
Headquartered in the Philippines, the company operates using a nearshore and offshore delivery model. It serves clients across various regions, with teams working in remote environments depending on client needs.
Certifications
No items found.
Verticals
Technology & SaaS
Healthcare & Life Sciences
Clients
No items found.
What's the main service provided by
Virtualist Call Center Services
?
Virtualist Call Center Services specializes in providing exceptional customer experience and contact center solutions. Their offerings encompass a range of services including inbound customer support, technical assistance at both Tier 1 and Tier 2 levels, quality assurance monitoring, and content moderation. This comprehensive suite is designed to meet the diverse needs of clients, particularly in the technology and healthcare sectors, ensuring effective support tailored to enhance operational efficiency.
What additional services does
Virtualist Call Center Services
provide?
When was
Virtualist Call Center Services
founded?
Established in 2016, Virtualist Call Center Services has been in operation for approximately 8 years. Since its inception, the company has focused on delivering high-quality customer experience solutions, evolving alongside the demands of its clients in the technology and healthcare industries.
What industry verticals does
Virtualist Call Center Services
serve?
Virtualist Call Center Services operates primarily within the Technology & SaaS and Healthcare & Life Sciences sectors. This targeted focus allows the company to tailor its services effectively to meet the unique requirements of businesses in these fast-paced and dynamic industries.
What delivery model does
Virtualist Call Center Services
offer?
Virtualist Call Center Services employs both nearshore and offshore delivery models to cater to its clients' needs. Nearshore delivery refers to providing services from locations that are geographically closer to the client, ensuring minimal time zone differences and easier communication. Offshore delivery, on the other hand, involves offering support from locations further away, often enabling cost savings and access to a global talent pool. This dual approach allows Virtualist to maintain flexibility in service delivery while optimizing operational effectiveness.
How many employees and/or seats does
Virtualist Call Center Services
have?
Virtualist Call Center Services has a workforce ranging from 11 to 50 employees. This size enables the company to maintain a close-knit team, fostering collaboration and agility in responding to client needs, while still having enough capacity to handle various projects and clients effectively.
Can
Virtualist Call Center Services
be considered a good service provider for startups?
Can
Virtualist Call Center Services
be considered a good service provider for SMBs?
Virtualist Call Center Services is particularly well-suited for small and medium-sized businesses. With a flexible service portfolio that includes tailored customer support and technical assistance, the company is adept at meeting the specific needs of SMBs. Their commitment to reliability and effective operations management allows them to provide scalable solutions that can grow alongside their clients, making them a valuable partner for businesses looking to enhance their customer interactions and operational efficiencies.
Can
Virtualist Call Center Services
be considered a good service provider for enterprises?
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