Virtual Workforce Professionals
Customer Experience and Contact Center
Virtual Workforce Professionals is a premier BPO company that provides customer experience and contact center services for real estate and property management, known for its bespoke recruiting process and high job success score.
Size
201-500
Private
Mission
About
Virtual Workforce Professionals offers customer experience and contact center services along with telemarketing and virtual assistance for clients in real estate and property management. The company operates using an offshore model and supports businesses primarily in the US, Canada, UK, Australia, New Zealand, and Asia.
It is recognized for its tailored approach to recruiting specialized virtual assistants, with a 96% job success score and over 680,000 hours of work completed.
Services
Virtual Workforce Professionals provides customer experience and contact center services, supported by telemarketing and virtual assistance. These services include outbound telesales, inbound customer support, technical support, and data entry, tailored to support diverse business functions and client needs.
Capabilities
Outbound Telesales & Retention
Inbound Customer Support
Technical Support (Tier 1/2)
Data Entry & Data Processing
Industries Served
The company serves clients in real estate and property management. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms, ensuring effective communication and operational efficiency.
Unique Stregths
Virtual Workforce Professionals is known for its bespoke recruiting process, offering clients highly skilled virtual assistants tailored to their specific needs. Its approach includes a strong emphasis on self-motivation and healthy competition among employees, which helps deliver consistent quality at scale.
Delivery Footprint
Headquartered in Iloilo, Philippines, the company operates using an offshore delivery model. It serves clients across various regions, with teams working remotely to provide flexible and efficient service solutions.
Certifications
No items found.
Verticals
Real Estate & Property Management
Clients
No items found.
What's the main service provided by
Virtual Workforce Professionals
?
Virtual Workforce Professionals specializes in customer experience and contact center solutions, offering a comprehensive suite of services tailored to meet the needs of businesses. Their primary offerings include outbound telesales, inbound customer support, and technical support at both Tier 1 and Tier 2 levels. Additionally, they provide data entry and data processing services, ensuring that clients can rely on them for various operational needs.
What additional services does
Virtual Workforce Professionals
provide?
When was
Virtual Workforce Professionals
founded?
Established in 2011, Virtual Workforce Professionals has been in operation for over 12 years. Since its inception, the company has grown significantly, adapting to the needs of its clients and the evolving landscape of customer service.
What industry verticals does
Virtual Workforce Professionals
serve?
Virtual Workforce Professionals focuses on serving the real estate and property management sectors. This specialized industry expertise allows them to address the unique challenges and requirements of businesses within these verticals, ensuring effective communication and operational efficiency.
What delivery model does
Virtual Workforce Professionals
offer?
Virtual Workforce Professionals utilizes an offshore delivery model, which involves providing services from a location outside the client's country. This approach allows for cost-effective operations while maintaining high-quality service. By leveraging teams in the Philippines, the company can offer flexible solutions that cater to clients' needs across different regions, including the US, Canada, UK, Australia, New Zealand, and Asia.
How many employees and/or seats does
Virtual Workforce Professionals
have?
With a workforce ranging between 201 to 500 employees, Virtual Workforce Professionals has established a significant presence in the industry. This size enables them to effectively manage various projects while maintaining a strong focus on quality and customer satisfaction.
Can
Virtual Workforce Professionals
be considered a good service provider for startups?
Virtual Workforce Professionals can be a valuable service provider for startups, particularly those in the real estate and property management fields. Their comprehensive suite of customer experience solutions and tailored support can help emerging businesses establish a solid operational foundation. However, startups should consider their specific needs and budget constraints when evaluating the offshore model, as it may require a commitment to scale effectively.
Can
Virtual Workforce Professionals
be considered a good service provider for SMBs?
Small and medium businesses can find a strong partner in Virtual Workforce Professionals. The company’s flexible service offerings and experience in customer support make it well-suited to help SMBs grow and adapt to market demands. Their ability to provide tailored solutions and skilled virtual assistants can enhance operational efficiency and support scalability for businesses looking to expand.
Can
Virtual Workforce Professionals
be considered a good service provider for enterprises?
While Virtual Workforce Professionals primarily serves smaller to medium-sized businesses, their established processes and expertise can also benefit larger enterprises. Their offshore delivery model, combined with a proven track record in customer service, positions them as a reliable option for enterprises seeking to streamline operations and enhance customer engagement. However, larger companies may want to assess their specific requirements and expectations to ensure alignment with the company's offerings.
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