Virtual Support SME specializes in delivering exceptional customer experience and contact center solutions. Their primary services encompass inbound customer support, outbound telesales and retention, multilingual support, as well as technical support at both Tier 1 and Tier 2 levels. This comprehensive service offering is designed to cater to a wide array of client needs across various industries, ensuring effective communication through multiple channels such as phone, chat, and email.

Established in 1920, Virtual Support SME has been in operation for over a century, reflecting a long-standing commitment to delivering quality customer support. This extensive experience in the industry allows the company to adeptly navigate the evolving landscape of customer service and adapt its offerings to meet the changing demands of its clients.

Virtual Support SME operates under an offshore delivery model, meaning that its services are provided from a location outside the client's country. This approach enables the company to offer cost-effective solutions while still maintaining high quality. Offshore delivery allows for a broader talent pool and flexibility in service provision, ensuring clients receive the necessary support regardless of their geographical location.

Virtual Support SME has a small team of between 1 to 10 employees. This lean workforce allows the company to maintain agility and provide personalized service to its clients, ensuring that each interaction is tailored to meet specific needs.

Small and medium businesses (SMBs) can benefit significantly from partnering with Virtual Support SME. The company's versatile service portfolio, which includes inbound support and technical assistance, is designed to meet the unique challenges faced by SMBs. Additionally, the flexible engagement terms allow these businesses to adjust their service levels according to growth, making it an ideal partner for companies looking to enhance their customer relationships while managing costs effectively.