Virtual Latinos
Customer Experience and Contact Center
Virtual Latinos is a pioneering human resources agency that provides customer experience and contact center services for healthcare, real estate, and non-profit sectors, known for its commitment to social impact and connecting businesses with skilled bilingual professionals.
Size
Private
Mission
To provide cost-effective, high-quality virtual assistance that enables clients to focus on business growth by managing day-to-day tasks efficiently.
About
Virtual Latinos offers customer experience and contact center services along with inbound customer support, social media customer care, and email support for clients in healthcare, real estate, and non-profit sectors. The company operates using a nearshore model and supports businesses primarily in the US and Canada.
It is recognized for its cost-effective solutions, with a growing network of over 10,000 professionals dedicated to delivering high-quality virtual assistance tailored to client needs.
Services
Virtual Latinos provides customer experience and contact center services, supported by inbound customer support, social media customer care, and email support. These services cover various channels, including live chat and email, and are tailored to enhance client engagement and operational efficiency.
Capabilities
Inbound Customer Support
Social Media Customer Care
Email Support
Content Moderation
Campaign Management
Content Creation & Localisation
Email Marketing Production
Sales Chat & Live Demonstrations
Lead Research & List Building
Industries Served
The company serves clients in healthcare, real estate, and non-profit sectors. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring compliance and quality service delivery.
Unique Stregths
Virtual Latinos is known for its commitment to social impact, offering clients access to a skilled bilingual workforce. Its approach includes personalized service and ongoing training through 'The VL Academy,' which helps maintain high service standards and client satisfaction.
Delivery Footprint
Headquartered in San Diego, California, the company operates using a nearshore delivery model. It serves clients across North America, with teams working in remote environments to ensure seamless collaboration and support.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Real Estate & Property Management
Non-Profit & NGOs
Clients
No items found.
What's the main service provided by
Virtual Latinos
?
Virtual Latinos specializes in delivering exceptional customer experience and contact center services. Their main offerings include inbound customer support, social media customer care, and email support, among others. Additionally, they provide a range of sub-services such as content moderation, campaign management, content creation and localization, email marketing production, sales chat and live demonstrations, as well as lead research and list building, ensuring comprehensive support tailored to their clients' unique needs.
What additional services does
Virtual Latinos
provide?
When was
Virtual Latinos
founded?
Founded in 2018, Virtual Latinos has been in operation for approximately six years. The company emerged with a mission to offer cost-effective and high-quality virtual assistance, empowering clients to focus on their business growth while effectively managing everyday tasks.
What industry verticals does
Virtual Latinos
serve?
Virtual Latinos serves a diverse range of industries, specifically focusing on clients in the Healthcare & Life Sciences, Real Estate & Property Management, and Non-Profit & NGOs sectors. This industry specialization allows them to provide tailored services that meet the unique needs and regulatory requirements of each sector.
What delivery model does
Virtual Latinos
offer?
Virtual Latinos utilizes a nearshore delivery model, which means they operate from a location close to their primary markets, specifically serving clients in the United States and Canada. This approach allows for seamless collaboration and communication, combining the benefits of cost efficiency with high-quality service delivery, as their teams work in remote environments to ensure productivity and responsiveness.
How many employees and/or seats does
Virtual Latinos
have?
Can
Virtual Latinos
be considered a good service provider for startups?
For startups, Virtual Latinos presents a valuable service option due to its focus on providing cost-effective solutions and a flexible service portfolio. The company's ability to tailor their offerings, such as customer support and content creation, allows startups to effectively manage their operational needs without the overhead of maintaining a large in-house team. Furthermore, their nearshore delivery model enhances collaboration and responsiveness, making them an attractive choice for emerging businesses looking to scale efficiently.
Can
Virtual Latinos
be considered a good service provider for SMBs?
Virtual Latinos is well-suited for small and medium-sized businesses (SMBs) as they offer scalable solutions that can adapt to the evolving needs of growing enterprises. Their extensive range of services, including customer support and content management, enables SMBs to enhance their customer engagement and operational efficiency. The company's commitment to high-quality service and flexible delivery methods ensures that SMBs receive the support they need to thrive in competitive markets.
Can
Virtual Latinos
be considered a good service provider for enterprises?
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