Virtual Headquarters
Customer Experience and Contact Center
Virtual Headquarters is an Australian company that provides customer experience and contact center solutions for various industries, known for its flexible service plans and 24/7 live answering capabilities.
Size
1-10
Private
10m-50m
Mission
To deliver flexible and reliable support solutions that empower businesses to thrive.
About
Virtual Headquarters offers customer experience and contact center solutions along with virtual office addresses and receptionist services for clients in diverse industries. The company operates using a hybrid delivery model and supports businesses of all sizes, from startups to large corporations.
It is recognized for its extensive national presence and commitment to quality service, with over a decade of experience in empowering businesses to thrive in a dynamic workspace environment.
Services
Virtual Headquarters provides customer experience and contact center solutions supported by virtual office addresses and virtual receptionist services. These services cover inbound customer support and outbound telesales, tailored to support businesses in managing customer interactions effectively.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Industries Served
The company serves clients in various industries, including small, medium, and large businesses, as well as entrepreneurial ventures and international corporations. It has experience supporting diverse client types with services aligned to their specific operational needs.
Unique Stregths
Virtual Headquarters is known for its 24/7 live answering service and extensive training for its receptionists, offering clients a professional and reliable support system. Its approach includes flexible service plans that cater to different business models and budgets, ensuring that clients can focus on growth and development.
Delivery Footprint
Headquartered in Sydney, Australia, the company operates using a hybrid delivery model. It serves clients across Australia, with teams working in both onshore and international environments to provide comprehensive support tailored to client needs.
Certifications
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Verticals
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Clients
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What's the main service provided by
Virtual Headquarters
?
Virtual Headquarters specializes in delivering customer experience and contact center solutions. This includes a range of services such as inbound customer support and outbound telesales and retention. Their offerings are designed to help businesses effectively manage customer interactions, ensuring quality service and support across various industries.
What additional services does
Virtual Headquarters
provide?
When was
Virtual Headquarters
founded?
Virtual Headquarters was established in 2004, which means the company has been operating for approximately 20 years. Since its inception, it has focused on providing exceptional customer support solutions and has developed a strong reputation in the industry.
What industry verticals does
Virtual Headquarters
serve?
What delivery model does
Virtual Headquarters
offer?
Virtual Headquarters employs a hybrid delivery model that incorporates both onshore and offshore services. This means that their operations are carried out both within Australia and through international teams, allowing them to provide flexible and comprehensive support tailored to the specific needs of their clients.
How many employees and/or seats does
Virtual Headquarters
have?
Virtual Headquarters operates with a small team, comprising between 1 to 10 employees. This size allows for a personalized approach to client relationships, ensuring that each client receives dedicated attention and tailored services.
Can
Virtual Headquarters
be considered a good service provider for startups?
Virtual Headquarters is well-suited to support startups due to its flexible service offerings and ability to cater to various operational needs. With a focus on customer experience and contact center solutions, startups can benefit from their reliable support systems that allow them to concentrate on growth without the burden of managing extensive customer interactions themselves.
Can
Virtual Headquarters
be considered a good service provider for SMBs?
Virtual Headquarters is an excellent partner for small and medium businesses, as it provides scalable solutions that grow with client needs. Their extensive experience across various sectors and commitment to quality service enable them to offer tailored support that helps these businesses thrive and navigate challenges effectively.
Can
Virtual Headquarters
be considered a good service provider for enterprises?
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