Vindhya e-Infomedia
Customer Experience and Contact Center
Vindhya e-Infomedia Pvt Ltd is a pioneering impact-sourcing BPO company that provides customer experience and contact center solutions for banking, telecom, microfinance, and more, known for its commitment to social inclusion and employing individuals from disadvantaged communities.
Size
1K-5K
Private
100m-1b
Mission
To transform lives by providing meaningful employment to people from marginalized and underrepresented communities.
About
Vindhya e-Infomedia Pvt Ltd offers customer experience and contact center solutions along with back-office operations, finance and accounting, HR, recruitment and payroll, and analytics for clients in banking, financial services, healthcare, telecommunications, and retail. The company operates using an offshore delivery model and supports clients globally.
It is recognized for its unique mission of merging business efficiency with social philanthropy, employing over 1,000 individuals from marginalized communities and fostering an inclusive workplace.
Services
Vindhya e-Infomedia Pvt Ltd provides customer experience and contact center solutions supported by back-office operations, finance and accounting, HR, recruitment and payroll, and analytics. These services cover inbound customer support, data entry and processing, payroll processing, and business intelligence, tailored to support various client needs across industries.
Capabilities
Inbound Customer Support
Data Entry & Data Processing
Payroll Processing
Business Intelligence & Dashboarding
Technical Support (Tier 1/2)
Customer & Marketing Analytics
Order Management & Fulfilment
Performance Management & SLA Reporting
Claims Processing
Employee Helpdesk
Content Moderation
Industries Served
The company serves clients in banking, financial services, healthcare, telecommunications, retail, and e-commerce. It has experience supporting organizations with services aligned to industry-specific requirements, ensuring compliance and efficiency in operations.
Unique Stregths
Vindhya is known for its commitment to social impact, offering clients a workforce that includes individuals with disabilities and those from socially disadvantaged backgrounds. Its approach includes comprehensive training and a strong focus on inclusivity, which helps deliver consistent and high-quality service at scale.
Delivery Footprint
Headquartered in Bangalore, India, the company operates using an offshore delivery model. It serves clients across various global markets, with teams working in remote environments to meet diverse client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Healthcare & Life Sciences
Retail & e-Commerce
Telecommunications & Media
Manufacturing & Industrial
Real Estate & Property Management
Clients
No items found.
What's the main service provided by
Vindhya e-Infomedia
?
Vindhya e-Infomedia specializes in delivering exceptional customer experience and contact center solutions. Their offerings extend to various sub-services including inbound customer support, data entry and processing, payroll processing, business intelligence, technical support, customer and marketing analytics, order management, performance management, claims processing, employee helpdesk, and content moderation. This comprehensive service portfolio is designed to meet the diverse needs of clients across multiple industries.
What additional services does
Vindhya e-Infomedia
provide?
In addition to its primary offerings, Vindhya e-Infomedia provides a range of supplementary services, including back-office operations, finance and accounting, HR recruitment and payroll, as well as analytics and data services. This extended portfolio allows the company to support its clients comprehensively, ensuring that they can meet various operational and strategic objectives.
When was
Vindhya e-Infomedia
founded?
Vindhya e-Infomedia was established in 2006, marking a significant milestone in its journey to provide quality BPO services. As of 2024, the company has been operational for 18 years, evolving to meet the changing demands of the business landscape while maintaining its commitment to social responsibility.
What industry verticals does
Vindhya e-Infomedia
serve?
Vindhya e-Infomedia serves a variety of industries including Banking & Financial Services, Healthcare & Life Sciences, Retail & e-Commerce, Telecommunications & Media, Manufacturing & Industrial, and Real Estate & Property Management. This diverse industry focus allows the company to tailor its services to meet the specific requirements and challenges of each sector.
What delivery model does
Vindhya e-Infomedia
offer?
Vindhya e-Infomedia employs both offshore and onshore delivery models to efficiently serve their clients. Offshore delivery refers to the provision of services from locations outside of the client's country, often leading to cost savings and access to a wider talent pool. Onshore delivery, on the other hand, involves providing services from within the client's country, ensuring closer collaboration and potentially enhanced communication. This dual approach allows Vindhya to adapt to the varying needs of their clients across global markets.
How many employees and/or seats does
Vindhya e-Infomedia
have?
Vindhya e-Infomedia boasts a workforce of between 1,000 and 5,000 employees, highlighting its capacity to manage large-scale operations efficiently. This substantial team is integral to the company's ability to deliver high-quality services and maintain operational excellence across its diverse service offerings.
Can
Vindhya e-Infomedia
be considered a good service provider for startups?
Can
Vindhya e-Infomedia
be considered a good service provider for SMBs?
Can
Vindhya e-Infomedia
be considered a good service provider for enterprises?
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