Vigan Solutions
Customer Experience and Contact Center
Vigan Solutions is a leading BPO provider that offers customer experience and contact center services for e-commerce, fintech, healthcare, and logistics, known for its collaborative approach and commitment to excellence.
Size
11-50
Private
Mission
To deliver exceptional results by offering scalable, credible solutions tailored to clients' needs.
About
Vigan Solutions offers customer experience and contact center services along with back-office operations and marketing operations for clients in retail & e-commerce, banking & financial services, healthcare & life sciences, and logistics. The company operates using an offshore and nearshore model and supports international clients.
It is recognized for its high-quality, cost-effective outsourcing solutions, with a dedicated team of agile experts focused on delivering exceptional results.
Services
Vigan Solutions provides customer experience and contact center services, supported by back-office operations and marketing operations. These services include inbound customer support, outbound telesales & retention, content moderation, data entry & data processing, and campaign management. Each solution is designed to enhance customer satisfaction and streamline business processes, tailored to meet the specific needs of clients.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Content Moderation
Data Entry & Data Processing
Campaign Management
Web Development
Industries Served
The company serves clients in retail & e-commerce, banking & financial services, healthcare & life sciences, and logistics. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms, ensuring compliance and operational efficiency.
Unique Stregths
Vigan Solutions is known for its collaborative environment and commitment to turning challenges into opportunities, offering clients scalable and credible solutions. Its approach includes informed decision-making and data analysis, which help deliver consistency and exceptional results at scale.
Delivery Footprint
Headquartered in Tirana, Albania, the company operates using an offshore and nearshore delivery model. It serves clients across Europe and beyond, with teams working in remote environments to meet diverse client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Banking & Financial Services
Healthcare & Life Sciences
Education & EdTech
Logistics Transport & Supply-Chain
Clients
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What's the main service provided by
Vigan Solutions
?
Vigan Solutions specializes in delivering customer experience and contact center services, complemented by a suite of back-office and marketing operations. Their offerings encompass inbound customer support, outbound telesales and retention, content moderation, data entry and processing, as well as campaign management. Each service is carefully crafted to boost customer satisfaction and optimize business workflows, ensuring they meet the unique requirements of their clients.
What additional services does
Vigan Solutions
provide?
In addition to their main services, Vigan Solutions also provides a range of other capabilities, including back-office operations and marketing operations. This extended service portfolio allows them to support clients comprehensively, addressing various business needs beyond customer interaction.
When was
Vigan Solutions
founded?
Vigan Solutions was established in 2018, making it a relatively young player in the business process outsourcing sector. With approximately six years of experience, the company has quickly established itself as a reliable provider of customer support and operational services, catering to a diverse range of industries.
What industry verticals does
Vigan Solutions
serve?
Vigan Solutions serves a variety of industries, including Retail & e-Commerce, Banking & Financial Services, Healthcare & Life Sciences, Logistics, Transport & Supply-Chain, and Education & EdTech. This diverse focus allows them to tailor their services to meet specific industry requirements and technological demands.
What delivery model does
Vigan Solutions
offer?
Vigan Solutions employs both offshore and nearshore delivery models to provide their services. Offshore delivery refers to operations conducted from a location outside the client’s country, allowing for cost-effective solutions, while nearshore delivery involves working from neighboring countries, facilitating closer collaboration and communication. This approach enables Vigan Solutions to serve international clients effectively, adapting to their varied needs.
How many employees and/or seats does
Vigan Solutions
have?
Vigan Solutions has a workforce ranging between 11 to 50 employees. This size fosters a close-knit team environment, allowing for agility and collaboration, which are essential for delivering tailored solutions to their clients.
Can
Vigan Solutions
be considered a good service provider for startups?
Vigan Solutions can be a valuable partner for startups looking for flexible and cost-effective outsourcing solutions. Their diverse service offerings in customer experience and back-office operations can help emerging businesses streamline their operations and focus on growth, while their relatively small team size allows for personalized service and adaptability to the unique challenges that startups often face.
Can
Vigan Solutions
be considered a good service provider for SMBs?
Small and medium-sized businesses stand to benefit significantly from Vigan Solutions' services. The company's scalable solutions and commitment to delivering tailored support can help SMBs enhance their customer engagement and operational efficiency. Their experience across various industries also positions them well to understand and meet the specific needs of smaller organizations.
Can
Vigan Solutions
be considered a good service provider for enterprises?
While Vigan Solutions provides valuable services, it may be more suited for small and medium-sized businesses rather than large enterprises. Their current workforce size and operational scale suggest a focus on agility and personalized service, which may not fully align with the complex demands and scale typically required by larger companies.
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