Via BPO
Customer Experience and Contact Center
Via BPO is a US-registered outsourcing company that provides customer experience and contact center solutions for banking, insurance, healthcare, retail, and technology sectors, known for its commitment to innovative customer service.
Size
1-10
Private
Mission
To deliver next-generation customer experiences that help businesses build long-term relationships with their customers.
About
Via BPO offers customer experience and contact center solutions along with back-office operations, HR, recruitment, payroll, and finance and accounting services for clients in banking, insurance, healthcare, retail, and technology. The company operates using an offshore delivery model and supports small to mid-sized businesses.
It is recognized for delivering next-generation customer experiences, with a focus on building long-term relationships and helping clients stay competitive in their respective markets.
Services
Via BPO provides customer experience and contact center solutions, supported by back-office operations, HR, recruitment, payroll, and finance and accounting services. These services include inbound customer support, technical support, data entry, and payroll processing, tailored to support various business functions and enhance client operations.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Data Entry & Data Processing
Payroll Processing
Industries Served
The company serves clients in banking and financial services, insurance, healthcare and life sciences, retail and e-commerce, and technology and SaaS. It has experience supporting small to mid-sized businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Via BPO is known for its innovative approach to customer service, offering clients a competitive edge through excellent service delivery. Its operational practices include a focus on customer experience and a commitment to building long-term relationships, which help deliver consistency at scale.
Delivery Footprint
Headquartered in Cebu, Philippines, the company operates using an offshore delivery model. It serves clients across various regions, with teams working in remote environments depending on client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Healthcare & Life Sciences
Retail & e-Commerce
Technology & SaaS
Clients
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What's the main service provided by
Via BPO
?
Via BPO specializes in delivering exceptional customer experience and contact center solutions. Their primary offerings include inbound customer support and technical support across various tiers, alongside essential services like data entry, data processing, and payroll management. These services are designed to enhance client operations and ensure a high level of customer satisfaction.
What additional services does
Via BPO
provide?
In addition to its main services, Via BPO offers a variety of supplementary solutions, including back-office operations, human resources recruitment, payroll services, as well as finance and accounting support. This diverse service portfolio positions the company to assist clients across multiple operational areas.
When was
Via BPO
founded?
Via BPO was established in 2018, making it a relatively young player in the business process outsourcing sector. As of 2024, the company has been operating for approximately six years, during which it has developed a reputation for its innovative customer experience solutions.
What industry verticals does
Via BPO
serve?
The company serves a diverse range of industries, including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Retail & e-Commerce, and Technology & SaaS. This broad focus enables Via BPO to tailor its services to meet the unique needs of various business sectors.
What delivery model does
Via BPO
offer?
How many employees and/or seats does
Via BPO
have?
Via BPO has a small team, comprising between one to ten employees. This intimate workforce size allows for personalized service delivery and fosters strong, close-knit relationships with clients.
Can
Via BPO
be considered a good service provider for startups?
For startups, Via BPO presents a compelling option due to its adaptable service offerings and commitment to customer experience. The company's small size allows for more personalized attention, which can be invaluable for new businesses seeking to establish their brand and customer relationships in competitive markets. Furthermore, its focus on scalable solutions means that as startups grow, Via BPO can easily adjust its services to meet evolving needs.
Can
Via BPO
be considered a good service provider for SMBs?
Via BPO is particularly well-suited for small and medium-sized businesses. Its tailored service offerings and flexible operational model enable these businesses to access high-quality customer experience solutions without the overhead typically associated with larger providers. With a focus on building long-term relationships, Via BPO supports SMBs in enhancing their operational efficiency and competitiveness.
Can
Via BPO
be considered a good service provider for enterprises?
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