Vermont specializes in providing exceptional customer experience and contact center services. Their offerings include inbound customer support, which ensures that clients receive prompt and effective assistance, as well as outbound telesales and retention services aimed at boosting customer loyalty and sales. By integrating these services, Vermont helps businesses enhance their overall customer engagement and satisfaction.

Vermont was established in 1996, marking over 27 years of experience in the industry. Since its inception, the company has built a strong reputation for delivering high-quality customer support and contact center services, becoming a trusted partner for numerous businesses in Brazil and across South America.

Vermont operates primarily within the Telecommunications & Media and Technology & SaaS sectors. This focus allows them to tailor their services to meet the unique needs of clients in these industries, leveraging their technical expertise and understanding of market dynamics.

Vermont employs an onshore delivery model, meaning that their services are provided locally within Brazil. This approach ensures that their teams are familiar with the cultural and operational nuances of the region, enabling efficient communication and problem-solving. By operating onshore, Vermont can deliver timely and responsive support to its clients across Brazil and South America.

Vermont has a workforce of between 201 and 500 employees, allowing them to scale their services effectively according to client needs. This size enables the company to maintain a balance between personalized service and the capacity to handle larger projects, ensuring that they can meet the demands of their diverse clientele.

For small and medium businesses, Vermont presents a promising option due to its robust service portfolio tailored for customer engagement. Their experience in the telecommunications and media sectors equips them to support SMBs with growth initiatives, ensuring they receive quality service that can scale as their businesses expand. Vermont's commitment to quality service and local delivery enhances their ability to cater to the specific needs of SMB clients.

Vermont proves to be a solid provider for enterprises and large companies, particularly due to its extensive industry experience and commitment to quality. Their onshore delivery model allows for efficient service and support, crucial for larger organizations that require reliable and sophisticated solutions. With a strong reputation built over decades, Vermont is well-equipped to handle the complexities of enterprise-level customer service and contact center needs.