Verbatim
Customer Experience and Contact Center
Verbatim Telephone Answering Service is a UK-based company that provides customer experience and contact center solutions for healthcare, insurance, and retail sectors, known for its personalized service and dedicated account management.
Size
51-200
Private
Mission
About
Verbatim Telephone Answering Service offers customer experience and contact center solutions along with virtual receptionist and web chat services for clients in healthcare, insurance, and retail. The company operates using an onshore model and supports businesses globally.
It is recognized for its bespoke call answering packages, with highly skilled UK-based receptionists ensuring seamless communication that reflects clients' brand values.
Services
Verbatim Telephone Answering Service provides customer experience and contact center solutions supported by virtual receptionist and web chat services. These services cover inbound customer support and live chat, tailored to enhance client engagement and prevent missed opportunities.
Capabilities
Inbound Customer Support
Live Chat & Messaging Support
Industries Served
The company serves clients in healthcare, insurance, and retail. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring effective communication and customer satisfaction.
Unique Stregths
Verbatim is known for its personalized service and dedicated account management, offering clients a seamless extension of their customer service teams. Its approach includes bespoke call answering packages and a 30-day, risk-free, 100% money-back guarantee, which helps deliver consistency and reliability.
Delivery Footprint
Headquartered in Newbury, Berkshire, UK, the company operates using an onshore delivery model. It serves clients across various regions, with teams working in a professional environment to meet diverse client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Insurance
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Verbatim
?
Verbatim specializes in customer experience and contact center solutions, providing comprehensive support to enhance client engagement. Their main offerings include inbound customer support as well as live chat and messaging support. This blend of services is designed to ensure that clients can maintain seamless communication with their customers, reflecting the brand's values effectively.
What additional services does
Verbatim
provide?
When was
Verbatim
founded?
Verbatim was established in 1997, marking over 26 years of experience in the customer service industry. Since its founding, the company has developed a strong reputation for delivering high-quality customer experience solutions and has continuously adapted to meet the evolving needs of its clients.
What industry verticals does
Verbatim
serve?
Verbatim serves a diverse range of industries, focusing primarily on Healthcare & Life Sciences, Insurance, and Retail & e-Commerce. This specialized approach allows them to tailor their services to meet the unique demands of each sector, ensuring effective communication and high levels of customer satisfaction.
What delivery model does
Verbatim
offer?
Verbatim operates using an onshore delivery model, which means that their services are provided from within the same country as their clients. This approach typically enhances communication, fosters closer relationships, and provides a better understanding of local market nuances, ensuring that clients receive personalized and effective support.
How many employees and/or seats does
Verbatim
have?
Verbatim has a workforce that ranges between 51 and 200 employees. This size allows the company to maintain a balance between personalized service and operational capability, ensuring that they can effectively meet the needs of their clients while fostering a dedicated team environment.
Can
Verbatim
be considered a good service provider for startups?
Verbatim can be a suitable service provider for startups, particularly those in the healthcare, insurance, and retail sectors. Their personalized approach and bespoke call answering packages can help emerging businesses establish a professional presence and enhance customer engagement from the outset. However, startups should consider their specific needs and budget to determine the best fit.
Can
Verbatim
be considered a good service provider for SMBs?
Verbatim is well-suited for small and medium-sized businesses (SMBs) looking for scalable customer support solutions. Their flexible service offerings and dedicated account management enable SMBs to enhance their customer experience without the need for significant in-house resources. This adaptability allows businesses to grow while maintaining high-quality customer communication.
Can
Verbatim
be considered a good service provider for enterprises?
While Verbatim primarily focuses on delivering tailored services for small to medium-sized businesses, their experience and onshore delivery model position them as a reliable provider for larger companies as well. However, enterprises seeking extensive scalability and advanced capabilities may want to assess whether Verbatim's offerings align with their complex needs. Their commitment to personalized service can still provide valuable support for larger organizations looking to enhance customer experience.
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