Vcall
Customer Experience and Contact Center
Vcall Global is a trusted global call center outsourcing company that provides customer experience and contact center solutions for telecommunications, retail, and technology sectors, known for its customized service offerings and technology-driven approach.
Size
1-10
Private
1m-10m
Mission
To provide certainty and stability in the unpredictable business landscape by offering support, expertise, and actionable insights to help organizations grow and adapt to evolving market demands.
About
Vcall Global offers customer experience and contact center solutions along with back office support and multilingual services for clients in telecommunications, retail, and technology. The company operates using an offshore and nearshore delivery model and supports businesses globally.
It is recognized for its technology-driven solutions, with a commitment to operational flexibility and disaster management strategies that enhance client satisfaction and business continuity.
Services
Vcall Global provides customer experience and contact center solutions supported by back office services and multilingual support. These services include inbound customer support, technical support, social media customer care, and order management. Each solution is tailored to meet specific client needs and enhance operational efficiency.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Social Media Customer Care
Live Chat & Messaging Support
Email Support
Outbound Telesales & Retention
Lead Research & List Building
Customer & Marketing Analytics
Data Entry & Data Processing
Order Management & Fulfilment
Billing & Invoicing
Multi-function Service Desk
Change Management & Training
Industries Served
The company serves clients in telecommunications, retail, and technology sectors. It has experience supporting small to medium-sized businesses with services aligned to industry-specific requirements and technology platforms such as advanced IVR systems and CRM solutions.
Unique Stregths
Vcall Global is known for its customized solutions and technology-driven approach, offering clients operational flexibility and 24/7 service availability. Its practices include complete transparency in business dealings and a focus on disaster recovery, ensuring consistent service delivery at scale.
Delivery Footprint
Headquartered in Needham, Massachusetts, the company operates using an offshore and nearshore delivery model. It serves clients across global markets, with teams working in multilingual environments to meet diverse customer needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Retail & e-Commerce
Technology & SaaS
Clients
No items found.
What's the main service provided by
Vcall
?
Vcall Global specializes in delivering comprehensive customer experience and contact center solutions, alongside essential back office support and multilingual services. Their offerings encompass a broad range of capabilities, including inbound customer support, technical assistance for various tiers, social media customer care, live chat and messaging support, email support, and outbound telesales. Additionally, they provide lead research, customer and marketing analytics, data entry, order management, billing and invoicing services, as well as a multifunction service desk. Each service is meticulously tailored to meet the unique needs of clients, ensuring enhanced operational efficiency.
What additional services does
Vcall
provide?
When was
Vcall
founded?
Vcall was established in 2003, making it over 20 years old as of 2024. Since its inception, the company has focused on providing reliable customer experience solutions, adapting to the evolving demands of the market and supporting businesses in various sectors.
What industry verticals does
Vcall
serve?
Vcall Global serves a diverse range of industries, notably in Telecommunications & Media, Retail & e-Commerce, and Technology & SaaS. This focus allows them to tailor their services to meet the specific needs and challenges faced by clients in these verticals.
What delivery model does
Vcall
offer?
Vcall employs both offshore and nearshore delivery models to provide its services. Offshore delivery refers to utilizing teams located in different countries to manage operations, enabling cost efficiency and access to a wider talent pool. Nearshore delivery involves operating from countries that are geographically closer, which can facilitate better communication and collaboration. This strategy allows Vcall to effectively serve a global client base while maintaining high service quality.
How many employees and/or seats does
Vcall
have?
Vcall has a small workforce, consisting of between 1 to 10 employees. This size allows for a highly personalized approach to client services, ensuring dedicated attention and flexibility in operations.
Can
Vcall
be considered a good service provider for startups?
Vcall can be a suitable service provider for startups looking for personalized customer support solutions. With its small team size, Vcall is equipped to offer tailored services that can adapt to the dynamic needs of emerging businesses. Startups can benefit from Vcall's technology-driven approach and commitment to operational flexibility, ensuring that they receive the support necessary to establish their presence in the market.
Can
Vcall
be considered a good service provider for SMBs?
Vcall is well-positioned to serve small and medium-sized businesses (SMBs) effectively. Their extensive range of services, combined with their ability to customize solutions, allows SMBs to enhance their customer engagement and operational efficiency. Additionally, Vcall's experience in supporting businesses within specific industries, such as telecommunications and retail, equips them with the insights and expertise needed to help SMBs grow and adapt to market changes.
Can
Vcall
be considered a good service provider for enterprises?
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.