
V3 Outsourcing
Customer Experience and Contact Center
V3 Outsourcing Solutions is an international BPO provider that provides customer experience and contact center services for healthcare, finance, and e-commerce sectors, known for its comprehensive certifications and cost-effective solutions.
Size
Private
Mission
About
V3 Outsourcing Solutions offers customer experience and contact center services along with back-office operations and IT infrastructure support for clients in healthcare, finance, and e-commerce. The company operates using an offshore delivery model and supports clients globally.
It is recognized for its extensive certifications in quality and security, with a strong emphasis on tailored solutions that drive efficiency and scalability.
Services
V3 Outsourcing Solutions provides customer experience and contact center services, supported by back-office operations and IT infrastructure management. These services include inbound customer support, outbound telesales, technical support, and claims processing, tailored to meet the operational needs of clients across various sectors.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Order Management & Fulfilment
Claims Processing
Billing & Invoicing
Data Entry & Data Processing
Process Assessment & Transition Management
Talent Sourcing & Screening
Payroll Processing
Market & Competitive Intelligence
Business & Financial Research
Customer & Marketing Analytics
Custom Application Development
Web Development
Application Support & Maintenance
Service Desk & IT Support
Industries Served
The company serves clients in healthcare, finance, banking, e-commerce, and technology. It has experience supporting diverse businesses with services aligned to industry-specific requirements, ensuring compliance and quality through its robust operational frameworks.
Unique Stregths
V3 Outsourcing Solutions is known for its commitment to quality and security, offering clients significant cost savings and scalability. Its approach includes dedicated teams for each campaign and a focus on clear communication, which helps deliver consistent service quality at scale.
Delivery Footprint
Headquartered in Kolkata, India, the company operates using an offshore delivery model. It serves clients across Australia, the UK, and the USA, with teams working in a remote environment to meet diverse client needs.
Certifications
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Verticals
Healthcare & Life Sciences
Banking & Financial Services
Insurance
Retail & e-Commerce
Technology & SaaS
Government & Public Sector
Clients
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What's the main service provided by
V3 Outsourcing
?
V3 Outsourcing specializes in providing exceptional customer experience and contact center services, complemented by a wide array of support in back-office operations and IT infrastructure management. Their offerings encompass inbound customer support, outbound telesales and retention, technical support for various tiers, and comprehensive claims processing. Additionally, they excel in order management, billing and invoicing, data entry, and data processing, ensuring a holistic approach to meet diverse client needs.
What additional services does
V3 Outsourcing
provide?
In addition to their primary offerings, V3 Outsourcing provides a range of supplementary services that enhance their overall service portfolio. These include back-office operations, finance and accounting services, as well as IT infrastructure and managed services. This extensive range of capabilities ensures that they can support clients comprehensively across various operational domains.
When was
V3 Outsourcing
founded?
Founded in 2005, V3 Outsourcing has been in operation for approximately 19 years. The company established itself with a commitment to delivering high-quality outsourcing solutions, growing steadily over the years to become a recognized player in the BPO industry.
What industry verticals does
V3 Outsourcing
serve?
V3 Outsourcing caters to a diverse range of industries, including Healthcare & Life Sciences, Banking & Financial Services, Insurance, Retail & e-Commerce, Technology & SaaS, as well as Government & Public Sector. This broad sector focus allows them to tailor their services to meet the specific requirements and challenges of each industry.
What delivery model does
V3 Outsourcing
offer?
V3 Outsourcing employs an offshore delivery model, which means that their services are provided from locations outside of the client’s country, typically to leverage cost advantages and specialized talent. This approach allows V3 to maintain a global reach while offering clients efficient and scalable solutions that meet diverse operational needs.
How many employees and/or seats does
V3 Outsourcing
have?
Can
V3 Outsourcing
be considered a good service provider for startups?
V3 Outsourcing can be a valuable partner for startups looking for reliable outsourcing solutions. With their diverse service offerings and commitment to tailored solutions, they can help new businesses establish efficient operational processes without the burden of extensive in-house resources. Their offshore delivery model also allows startups to access cost-effective support while focusing on their core business activities.
Can
V3 Outsourcing
be considered a good service provider for SMBs?
For small and medium businesses, V3 Outsourcing presents a strong option for outsourcing needs. Their scalable services and extensive experience across various industries enable them to adapt to the evolving requirements of SMBs. By providing flexible solutions that drive growth and efficiency, they can help these businesses optimize their operations and enhance customer experiences.
Can
V3 Outsourcing
be considered a good service provider for enterprises?
V3 Outsourcing is well-equipped to serve enterprises and large companies, thanks to its robust service offerings and extensive certifications in quality and security. Their offshore delivery model allows for reliable, scalable solutions that can meet the sophisticated demands of larger organizations. With recognition through awards like the Clutch Award for Top Business Services in India, V3 Outsourcing demonstrates its reliability and expertise in delivering exceptional service quality at scale.
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