Upstream specializes in delivering exceptional customer experience and contact center services. Their offerings encompass a variety of solutions such as inbound customer support, outbound telesales and retention, social media customer care, and campaign management. Additionally, they provide services like content creation and localization, lead research and list building, outbound sales development, inbound lead qualification, appointment setting, data annotation and labeling, and content moderation. Each service is designed to enhance customer satisfaction and cater specifically to client needs.

In addition to their primary offerings, Upstream extends its capabilities into marketing operations and sales lead-generation services. This broader service portfolio enhances their ability to support clients in achieving their business objectives beyond just customer support.

Established in 2014, Upstream has been operating for approximately 10 years. Since its inception, the company has dedicated itself to providing high-quality BPO services that drive growth and success for its clients.

Upstream employs an offshore delivery model, which allows them to provide services from a location outside the client's country. This approach often leads to cost savings and access to a broader talent pool. By leveraging this model, Upstream can effectively resolve customer issues and manage processes efficiently across various geographical regions.

Upstream currently has a workforce comprising between 11 to 50 employees. This size allows the company to maintain a personalized approach to service delivery while still being agile enough to adapt to client needs.

Upstream presents itself as a strong partner for small and medium-sized businesses (SMBs). With its flexible service offerings and commitment to client satisfaction, the company can assist SMBs in scaling their operations effectively. Their diverse range of services allows these businesses to enhance customer engagement and improve operational efficiency, making Upstream a suitable choice for growth-oriented SMBs.

While Upstream is well-equipped to serve small and medium businesses, it may not be the most optimal choice for large enterprises. The company's workforce size and service model may limit their ability to handle the complexities and scale typically required by larger organizations. However, for enterprises seeking reliable BPO services with a focus on customer experience, Upstream can still offer valuable solutions, particularly in specific projects where personalized service and agility are prioritized.